• Report: #1140010

Complaint Review: Fry's Electronics

  • Submitted: Fri, April 18, 2014
  • Updated: Fri, April 18, 2014

  • Reported By: Adam — corsicana Texas
Fry's Electronics
12710 executive drive dallas, Texas USA

Fry's Electronics Employee lied about merchandise, sold me an item he knew was not good enough quality, under the guise of "that should be plenty" dallas Texas

*Consumer Comment: Need a little more knowledge

*Consumer Comment: DIY

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Employee sold me a power supply to my computer, that was well underqualified, telling me "That should be plenty for you". Afterwards (A month later) the power supply started failing on me. (It itself was not going bad, it was underqualified to run my equipment)...The power supply, as I later found out, was not being sold to me as advertised. (500w supply advertised), and only gave 408w. When taken back was told I would be charged EXTRA money to have my machine tested for errors, even though I had already spent well over $1000 on parts for the computer itself, and wanted to check if they had sold me bad parts. (I did not know the power supply was the exact problem until I was advised online and by several friends that COULD be the problem).


This report was posted on Ripoff Report on 04/18/2014 05:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Frys-Electronics/dallas-Texas-75238/Frys-Electronics-Employee-lied-about-merchandise-sold-me-an-item-he-knew-was-not-good-e-1140010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Need a little more knowledge

AUTHOR: ramjet - ()

If you are advanced enough in computer knowledge that you are constructing your own computer, you need to be able to understand exactly what parts you need and what specifications you require.  Then, you shop for the power supply and other parts that you know will work together.  You don't take the word of and employee who may or may not have all the required spec requirements and may or may not even be qualified to advise you.

If you don't have that level of knowledge, you should just buy a name brand professionally engineered, off-the-shelf computer.

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#2 Consumer Comment

DIY

AUTHOR: Robert - ()

Amazing how you spend over $1000 in parts and don't do enough research to figure out what you may need for power...or you are just clueless.  Or did you just do tons of research for every other part and figured for the power supply you will just take what ever they say?

Did you tell the employee EXACTLY what you would be running, that is the exact specs of every piece of equipment so that they could be fully informed to give you a power supply with the correct wattage.  Or did you just go in and say, hey I have a computer and give me the cheapest one you got because I already spent $1000 and don't have much money left?

Since you were "advised" on-line and by friends did they tell you that the power supply rating is the MAXIMUM output you would get.  That unless it is certified for a certain minimum it is not uncommon to have it only output 75-80% of maximum. 

Nothing you have shown here shows that the employee lied, at least not intentionally.   It actually appears that the only one who may have lied is you.  Because in your title you stated that they did this and knowingly.  Yet the very last line you stated that it COULD be the problem.  So what if it turns out it wasn't?  The best you can do is come back here and post an update..you CAN NOT change the title of the report so anyone who comes and just looks at the title will think they did this.   Just something to think about before you go blasting companies on the Internet.

Oh and don't get me wrong.  I have no idea what your problem is.  It could be the power supply. But the Power supply could have been enough just a bad one..it happens.  It also could be something else...perhaps even an inexperienced DIY computer builder.

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