- Report: #1112079
Report - Rebuttal - Arbitrate
Complaint Review: FTD.com
FTD.com3113 Woodcreek Drive Downer's Grove, Illinois USA
FTD.com Once dependable, FTD is no a thief w/ no oversight Downer's Grove Illinois
A business' first
line of defense
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If your business is
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The Better Business Bureau rates FTD.com as A+, but they have well ove 1700 complaints against them.
Once I sent flowers that wound up with only 3 fresh flowers when there were supposed to be at least 5, a small bouquet, but gee.
Once my kids sent what was supposed to be a fabulous bouquet and I got nice, but totally different. Silly me, I thought those were flukes because FTD used to be totally reliable. They promoted certain bouqets and the shops they used were outfitted with those exact materials.
I can never use them again. My son got engaged to a girl from a fairly well to do family and we decided to send them all lovely Christmas flowers. We spent close to $100 for a highly promoted bouquet. We figured since it was a best seller all their shops would have the materials or would AT LEAST send something lovely that was worth $100. [continued below]....
Well they delivered on time, but what was supposed to be a large red and gold display of red roses and red carnations, turned out to be 3 droopy white pom pom mums, a sprig of orange minature roses that looked they were plucked from a dying plant, two LARGE gold balls that were supposed to be ornaments I guess and some flat arbor vitae branches that looked like they came from someone's yard. All were chunked, I would guess, by an 8-year old, in a SMALL rustic-stone-look vase that looked like hell. I asked them to send a picture of what they received and I was apalled...and humiliated.
BBB is supposedly looking into it and I filed a complaint directly with the company as well and although their websites says complete replacement, which I don't want, or refund, the clerk thought they only did 20%. I said nothing other than 100% refund would be acceptable. I think I am going to contact my credit card company as well. Really it is too bad. It used to be nice to send flowers, but I won't deal with thieves.
This report was posted on Ripoff Report on 01/01/2014 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/FTDcom/Downers-Grove-Illinois-60515/FTDcom-Once-dependable-FTD-is-no-a-thief-w-no-oversight-Downers-Grove-Illinois-1112079. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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