- Report: #1129427
Report - Rebuttal - Arbitrate
Complaint Review: furnish sa
furnish sa7350 tezel road san antonio, Texas USA
furnish sa billy bobs furnish sa SCAM FRAUD ALERT san antonio Texas
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We went into furnish sa on Thursday February 20th. We purchased over $2,500.00 worth of furniture in one bedroom set. (timberline from Ashley furniture) We were told the pieces we wanted were in stock and ready to be delivered which we later discovered was something we were told only to close the sale, since we had a time limit we needed our furniture in and would have shopped elsewhere had we been informed that they weren't available. The owner informed us that we would be receiving a call the next day, Friday the 21st, to set up delivery. We were not contacted that day, and we had to call in ourselves to ask what was going on. We were then told that our pieces weren't actually in stock and that it would be several weeks before we'd receive them. This was not okay with as, as this was not the purchase agreement we agreed to, and the owner told us "oh well, there is a no refund policy".
Our credit card company disagrees with that method of fraud on the owners part, and says there is. we began calling the warehouse daily to find out where our order was, and they informed us that they had no record of our invoice what so ever, and it took them another day to locate that. Our pieces were not delivered until 10 days after our agreed upon delivery date. When they were delivered, 6 out of the 8 pieces were damaged. Our order included 2 night stands, a headboard, a footboard, 2 under bed storage units, a full dresser and mirror. The only pieces not damaged or different from the advertising pictures were the nightstands. the delivery men took pictures of the damage and sent them in to furnish sa. Pieces of broken wood, cracks in the bed posts, resin stains and scratches in the mirror, plus there was no hardware to build several of the pieces. We were told when we complained about all the damaged pieces, that new ones would be reordered and that we would be contacted three days later about when new ones would be delivered to us again.
As before, we were not called, and had to call ourselves, and (cont..(cont..)no one had contacted Ashley furniture about having our pieces replaced and were instead trying to have us agree to have a tech repair the pieces but still not discount the damaged pieces. We paid for brand new completely intact pieces and want them replaced within 10 business days, or, if they are damaged again, or the damaged pieces are not replaced, we want a refund of 80% of our purchase total plus refund of our delivery and installation fees. in not, our cc comp. will refund in full
This report was posted on Ripoff Report on 03/09/2014 01:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/furnish-sa/san-antonio-Texas-78250/furnish-sa-billy-bobs-furnish-sa-SCAM-FRAUD-ALERT-san-antonio-Texas-1129427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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