• Report: #401712

Complaint Review: FutureQuest Marketing

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  • Submitted: Mon, December 15, 2008
  • Updated: Sun, December 21, 2008

  • Reported By:AMERICAN CANYON California
FutureQuest Marketing
3003 Yamato Road Suite CB 1063 Baca Raton, Florida U.S.A.

FutureQuest Marketing For no apparent reason they disconnected my 888 ----- number I called the contact person MIchael Szerencsy to ask what happen, he explain that some customers were complaining so I file a complain with Consumer services RE, 0809-34323 MR, Bonnie Phillips from Comsumer services related to me that MR. Szerencsy told him a different story stating that no preamble was recorded which is not true . Baca Raton FL.

*UPDATE Employee: Albert Williams violated Terms and Conditions of service

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I purchase the 888 number December 19,2008 for the amount of 700.00 dollars.One day while logging in to my account my asset code would,not register I call Mr Michael Szerency the contact person for paypercall FutureQuest Inc. he stated that some customers were complaining ,how can my customers complain to Mr. Szerency when they do,not have his number.

I contacted the Division of Consumer Services contact person Mrs. Bonnie Phillips Re 0809-34323 after Mrs Phillips contacted Mr Szerency Mrs Phillips stated to that me that Mr Szerency told her that I Mr Williams never recorded a preamble up dating my price which is a toally different story from what he told me.

I recorded a preamble price of 99 cent a min. I also made poster with the same price. Later Mr Szerency stated that I owe the Company 600.00 obviously the Company is a scam.

Albert
AMERICAN CANYON, California
U.S.A.

This report was posted on Ripoff Report on 12/15/2008 07:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/FutureQuest-Marketing/Baca-Raton-Florida-33434/FutureQuest-Marketing-For-no-apparent-reason-they-disconnected-my-888-number-I-calle-401712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Albert Williams violated Terms and Conditions of service

AUTHOR: Support - (U.S.A.)

First of all, we notified Mr. Albert Williams several times about why his account was closed. He didn't act professional when dealing with this as we gave him options to continue his service. Because he violated terms of our service, he actually lost us money! We should be reporting him for now paying the tab.

We never close down a line unless their is a reason. This is actually very rare.

Facts of the case:

1. He didn't record a preamble greeting which we instructed him to do. This is an FCC law. When we checked his line, no preamble existed. How would someone know the price they are paying without a preamble.

2. Virtually all his calls were chargebacks, which means the customer didn't like the service he provided for his phone calls. We are not responsible for the quality of the service he provides his customers. And if that person was not satisfied why would they pay Mr. Williams

3. We offered Mr. Williams the ability to keep his line open, and to use his own merchant account. Because of the high risk nature of his business we felt that this would be a better option for him since no one else wanted to process his line payments.

Our company is a legitimate company, and just because he files a complaint on this site doesn't mean we are a scam. Anyone has the right to post complains whether they are valid or not.

If anyone wants to discuss this with us, we would be happy to discuss by phone or email first hand.

Thank You,
Sarah Patrus
Customer Service Manager
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