- Report: #1128457
Report - Rebuttal - Arbitrate
Complaint Review: Gabs, etc.
Gabs, etc.4229 N. St.Peters Parkway St.Peters, Missouri USA
Gabs, etc. Gabs etc. Jewelry, Gabs Jewelry, Gabs Damaged Engagement Ring, Damaged Jewelry, Incompetent Workmanship St.Peters Missouri
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Do not take any jewelry that you value to this business. They will damage your jewelry and will not take responsibility.
Two days after proposing, I took my brand new platinum ring to Gabs etc to have a simple sizing done. After getting the ring back from them my fiance realized that they had severely damaged the pave setting going around the band. The tiny prongs which held the diamonds had been smashed flat and several of the diamonds had been damaged. It appeared as if the jeweler had used pliers on the band and did not use a laser (which is required to size platinum). In addition to this, the ring was scratched up and the joint where the ring had been cut was clearly visible.
When confronted the owner was arrogant, rude and dismissive. When I asked her about the scratches she said "platinum is a soft metal and will scratch." While I expect scratches I do not expect them to be caused by the jeweler on a ring that is brand new. Furthermore, she refused to refund the $60 for the sizing and refused to pay for the repairs.
I ended up shipping the ring back to New York to have the jeweler that made the ring repair it. He said that he has personally never seen such a poor job done and was amazed that a jeweler would even try to size platinum without a laser. The repairs cost nearly $600 and had to be done using a multi-million dollar laser machine. Thankfully the ring was restored close to its original state but it will never be exactly the same. Any repair was amazing considering the fine detail that had been destroyed by Gabs etc.
We have filed a civil suit against this company and will be recovering the total amount paid for the repairs. If you do any sort of google search you will see similar horror stories about this company damaging jewelry and not taking responsibility. Gabs etc thinks that getting sued because of their shoddy work is just part of doing business. They will not be getting away with it this time.
This report was posted on Ripoff Report on 03/05/2014 09:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Gabs-etc/StPeters-Missouri-63304/Gabs-etc-Gabs-etc-Jewelry-Gabs-Jewelry-Gabs-Damaged-Engagement-Ring-Damaged-Jewelry-1128457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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