Galpin Lincoln Galpin Ford, Galpin Premiere Collection Galpin Sells Me a Car For $47,668.95 That Won't Move after Driving 1,500 miles and They Refuse To Fix It! Van Nuys California

I must say, I'm really disappointed that I have to write this review. I will say that I gave Jeremy Guller, Galpin Lincoln's General Sales Manager every chance to fix the issue before I was forced to start working on making sure others don't end up a victim to a similar experience.

I purchased a 2007 Chevrolet Corvette for a total amount of $47,668.95. I put down $5,500 although my intentions were to only put down $4,000. My salesman, Jeff Stevenson explained to me that another $1,500 would need to be put down for the deal to work. He also explained that the manager(I'm assuming Jeremy Guller) was reluctant to discount the price of the car because of how clean and "well maintained" it was.

The car had 24,485 miles on it at the time of purchase and just over 26,000 miles on it before I realized in Laguna Beach that the manual transmission wouldn't go into reverse any longer. I brought the car in to have it repaired and was greeted by my service advisor, Brian. I explained that I just purchased the vehicle and the reverse function was no longer working.

The next day, Brian asks me for my permission to send the car to an outsourced mechanic to figure out what was wrong with the car since their inspection couldn't figure out why the car wouldn't go into reverse.

Once inspected by their mechanic, the problem found was that the clutch was too worn to allow the transmission to go into reverse any longer and that it needed to be replaced. I'm already irritated because I purchased this vehicle from "Galpin Premiere Collection" thinking I'm buying a solid car AND I had already purchased two vehicles from Galpin before.

I reply to Jeff that Galpin should repair it. He explains that he waiting to hear from a general manager who will return in the morning and get back to me by late morning. At 1:24pm, I send Jeff a text following up to make sure the repair has been approved. After receiving NO response, at 3:49pm I text, "Really Jeff? Come on man".

3 minutes later I receive a call from Jeremy Guller. The first words that come from his mouth is that the clutch is a "wear and tear" item and that they would not cover it. When I heard those words come out of his mouth, I was livid. I'm expecting a positive response but receive the complete opposite. He goes on further to explain that the tire diameter is significantly shorter than it was at the time of purchase 2 months prior. First, I'd like to say that if they were so good at checking the diameter of the tire, why couldn't they check the clutch as well? Especially after selling me the "clean" Z06 for thousands more than I should've had to pay.

After he accused me of abusing the car, Jeremy did offer to "work with me". Really? Working with me is not what I want to hear after just purchasing the car. Working with me involves more money coming out of my pocket for an issue that should've been resolved before selling me the car in the first place! Regardless of whether the clutch is covered or not, there's a bigger picture to this story. Fix the clutch, and I continue to purchase with Galpin! Don't, and lose more money in potential sales because of the greed involved in the auto sales operation of Galpin than the cost of a clutch repair.

I've been without my car now for 6 days and all I keep hearing is a bunch of chatter. Galpin's dropped the ball and they expect me to pay for their "Premiere Mistake" There's plenty more for me to go on about. Like the second vehicle I bought that still has transmission problems, but I won't bore you guys with that story.

For those of you reading this, PLEASE DO YOURSELF A FAVOR AND CONSIDER BUYING FROM SOMEWHERE OTHER THAN GALPIN. Thanks

Oh yeah, this is Galpin's "Customer Bill of Rights":

You have the right to:
-Courteous and professional treatment at all times.
-Honest information when you request it, without evasiveness.
-PROMPT AND EFFICIENT SERVICE WITH GENUINE CONCERN FOR YOUR TIME. **That's a NO in this case**
-Choose which products and services you purchase.
-Clear and thorough explanations of all financing and purchase details.
-Receive copies of all documents signed.
-EXPECT THE VALUE OF PRODUCTS AND SERVICES TO BE EQUAL TO OR EXCEED THE PURCHASE PRICE. "I think NOT"
-Be invited to buy without feeling pressured.
-Expect us to keep our promises to you.
-Expect the same level of professional service before, during and after the sale.