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Report: #1246603

Complaint Review: Garage Door Services -

  • Submitted:
  • Updated:
  • Reported By: Senior Citizen — McKinney Texas USA
  • Author Not Confirmed What's this?
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  • Garage Door Services USA

Garage Door Services Jimmy's Garage Door 214-504-1918, 972-200-3866, 817-756-1755, 214-937-0600 DO NOT FALL FOR THE VALPAK COUPONS FOR JIMMY'S GARAGE DOORS OR GARAGE DOOR SRVS Dallas tx

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I really thougt I was received a good deal that was offered through the ValPak coupon for Jimmy's Garage Doors, operating as Garage Door Services.  On paper, I saved hundreds of dollars.  I had an entire garage door opener installed, meaning, I did not have an old one repaired, but rather, they installed a brand new one. 

Within two weeks, the opener had stopped working.  I called and a service tech came out and repaired it for no cost.  Then, three weeks later, the opener stopped working again.  When I called for a service call, I was told I would have to pay the $90 service call fee and I would have to pay for all labor.  When I asked to speak to someone that could listen to my reason I didn't think I should pay to service fee, I was put to an answering machine.  I called 3 additional times over a one week period.  Each time I explained why I felt I should not have to pay the service fee, I was put to the machine.  I then started researching this company on-line, and found out a lot of negative infomation about them.

I didn't understand that although the company says "life time warrenty", the service calls are only warrented for 30 days.  Also, all labor is only warrented for 30 days.  I spent nearly $700 for a new opener and 2 weeks later it broke.  Then, 3 weeks later it broke again.  When I called the fourth time, and basically begged not to be put to the machine, the service operator read the notes from the first service call.  The tech had made a note that I had opened the door manually.  He told this to me as if to suggest I had done something wrong.  I explained I had to open the door manually, my car was in the garage and the garage door opener stopped working!

I feel taken advance of.  I feel this company does NOT care about customer service or providing quality service.  I ONLY used this company because of the ValPak coupon.  I did not research them, and that is my fault.  There are other garage door companies in the area that have a store front and have been in business for years.  They do not hide behind an answering machine when a customer is unhappy.  I will now call a different company, one of these companies that I have known of for years, and ask them to repair my garage door opener.  I don't have a coupon for them, but I feel I'll get honest service.

This report was posted on Ripoff Report on 08/05/2015 01:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/garage-door-services/garage-door-services-jimmys-garage-door-214-504-1918-972-200-3866-817-756-1755-214-93-1246603. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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