- Report: #1129637
Report - Rebuttal - Arbitrate
Complaint Review: Garcia Cambogia of Riverton, UT
Garcia Cambogia of Riverton, UT12760 Park Ave #1610 Riverton, Utah USA
Garcia Cambogia of Riverton, UT credit card fraud, scam, no refund Riverton Utah
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On January 14, 2014, I was scammed via internet that I could receive 2 bottles of Garcinia Cambogia for only $2.95. It was a free trial they were running. I fell into it and proceeded to order it. I then recieved an email stating my account would be charged $2.95 and that was all.
On January 17, 2014, my account was charged $159.00. I proceeded to call the customer support to let them know my account had been charged. They proceeded to tell me that it was a condition to pay that amount to receive the $2.95 shipping total. No where on the web page did it say that it would ship for $2.95 after a purchase of $159.00.
I told them I would like to cancel my purchase and they refused saying I had to do so within 3 days of ordering. Which I believe I was within my 3 days but they still denied. They waited until the 3rd day to charge my account so I wouldn't be able to cancel.
So they told me in order to get a full refund, I would have to wait for the product and ship it back within 14 days. I agreed to do so and verified several times what they had told me and that was I would receive a refund of $149.05 because of a restocking fee. I again agreed.
On January 28th, 14 days after I ordered, I had still not received the product so I could return it. I called and spoke with a man who assured me the 14 day return policy did not begin until the day I received the product.
I finally recieved ths product on February 7, 2014 and on February 9, 2014, I returned the product by mail included was a tracking number. They recieved the product on February 11, 2014. I was told in all prior conversations that my refund would take 5-7 weeks after the order is received back.
On March 10, 2014, I called to check the status of my refund and they told me it had been denied. Their policy claims that the 14 day return policy begins the day of ordering. I told them I did not receive it until after that and that I have been in contact with them about it and had been assured that the 14 days started the day I received the product. And once again I did not receive it until after the 14 day period.
They keep offering to send me more bottles but I keep refusing because I know that I will be scammed again. They have been dishonest every time I have called. They have changed their policies every time I talk to them and now are refusing to speak to me and hanging up as soon as they know who I am. I believe I have a right to my refund and will not give up until it is received.
This report was posted on Ripoff Report on 03/10/2014 01:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Garcia-Cambogia-of-Riverton-UT/Riverton-Utah-84065/Garcia-Cambogia-of-Riverton-UT-credit-card-fraud-scam-no-refund-Riverton-Utah-1129637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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