- Report: #1124426
Report - Rebuttal - Arbitrate
Complaint Review: Garcinia Trial
Garcinia Trial120 Smith Hines Road Greenville, South Carolina USA
Garcinia Trial Garcinia Trial Liars Greenville South Carolina
*Consumer Comment: Tracking down the ACTUAL company...and other complaint options
*General Comment: Garçina free trial definately a legal scam
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I ordered the "free trial" on January 16, 2014 and paid the 4.95 for 1 bottle of garcinia cambogia and 4.95 for a bottle of ultra cleanse. On January 18 I noted 2 deductions for $88.96 for this product and I immediately called their customer service number. I was provided with return numbers since I had not opened the product and I isent them back 1/23/14 with USPS tracking so I know they were received at the address I was told to ship them to in Greenville, SC.
On January 29,2014 I contacted customer service and was told that the email I had received that day stating that the 2 refunds had been generated would be in my account in 3-5 business days. I checked my account daily and still no refund had posted. I called customer service again on 02/04/2014, 02/05/2014,02/06/2014, 02/14/2014 and 02/18/2014. I was told today that my issue was still in the hands of the billing department "in the back" and they are very sorry it has taken so long but it sometimes takes up to 30 business days for a refund to occur. I asked to speak to someone "in the back" or their IT dept and was told that is not possible.
I am furious that they jerked their money out of my account in 2 days and then I am still waiting for mine to be returned 20 days later than the day they emailed with transaction numbers for those 2 refunds that I STILL have not received. Oh, they returned my 4.95 twice but not the $88.96 twice.
I will contact the attorney general's office and seek further legal assistance to just prevent this from happening to others. These people have the audacity to thank me for my patience because they just cannot understand why I have not received my money back and they are so sorry.
My ordeal began 01/16/2014 and today is 02/18/2014 and it is still not resolved. I returned both unopened bottles in good faith and I expect them toreturn my money.
This report was posted on Ripoff Report on 02/18/2014 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Garcinia-Trial/Greenville-South-Carolina-29607/Garcinia-Trial-Garcinia-Trial-Liars-Greenville-South-Carolina-1124426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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