,Garey's Shell Gas Station Shell Gas Station Unethical Business Practice who only takes your money bit will not help when there is an issue. Pomona California

Your reply again is childish.  The Shell Corporation took matters into thier own hands.  You have never ran a fortune 100 global entity for over 30 years.  You have zero concept of customer experience.  You cannot look into the mirror and see integrity, only a angry person.  I feel bad for you.  I'm done as this is now a waste of time which I do not have.  Have a good week.

You have only proved one thing in all of your posts.  That my initial assesment based on what you have written here was correct, you have a serious "Entitlement Attitude" and it does have you come off looking like an a**.

Let me explain why, as it comes down to really just this one statement you made.

To prove my point, I have already recieved the proper communication from the Shell Corporation.  I actually have an email yesterday apologyizng for the dreadful and painful lack of customer service.

- To use your words..Seriously?  Your original report was posted at 3:44 PM PDT on Sunday.  This is the SAME day you say you received an e-mail apologizing for the treatment you received.  Yet there was NO mention of that in your original post.  So are we to now believe that you had some person in the Customer Service Department for this company working on a Sunday Evening just answering complaints?  Okay...let me give you the benefit of the doubt and say that the e-mail did not come in until after you posted the original report, and even after you posted your "Update" last night.

BUT...then how come when you posted your update this morning in response to another person you FAILED to mention anything about how they had the previous day admited they were totally wrong? 

There are really only two ways to go(oh and one is not "I forgot").  The first is you had no intention of actually admitting that they solved their problem making them look worse, but the post that said you were opening yourself up to a lawsuit scared you into "coming clean".  The second option is that you are outright lying to try and "prove" yourself right to a bunch of anonymous Internet posts.  Either way has you coming off as an a**.

How about attaching a copy of the e-mail(with your address blocked out).  You know this site has that ability because you posted pictures already.

And if you go back to what I said, I actually said that if they finally take care of it great..my comments were basically based on your attitude and what you should think about fixing.  I will say in the end that I do like how you brought the entire posts around and tied it back into the beginning by saying you showed it to FOUR friends.

I have four friends who are specialists in business law and other areas.  Due to the posts, I actually sent them all the copies that have been posted.  According to the 'LAW' I did everything in my power to attain the Managers/Ownerships attention for resolution.  The Manager and Owner have failed thier duties.

To prove my point, I have already recieved the proper communication from the Shell Corporation.  I actually have an email yesterday apologyizng for the dreadful and painful lack of customer service. I also recieved a call from Shell Corporation today and a technicaiton scheduled to come out to my home tomorrow to buff this out. 

Shell Corporation is 100% in agreement in the proper way I went to attempt commuincation with the manager and owner of the Gas station.  Whatever Shell does with this owner is none of my business nor do I care.  I care as it is the 'principle' that counts and a the end of the day when you look in the mirror, all you have is your integrity.  Nothing else matters.

Your continuous rant is childesh at best and you have no clue what the 'LAW' is and how it is interpreted.  As I stated earlier, all of the lawyers (four diferent ones) concluded like Shell Corporation has, this Gas Station failed to meet its own basic requirments.  So once again, Seriously?

 I can see why everyone else who has commented has said what they have. There is definatly a self entitlement issue with the OP. Sorry OP but even in a court of law there is one thing YOU are missing and that's PROOF OF WRONGDOING!!! Had you IMMEDIATLY stopped and taken pictures of the damage right there at the station, YOU wouldn't be in this mess. BUT!!! YOU didn't discover supposed damages until the next morning. Which is where one of the other posters comments on a timeframe. The event happened BEFORE 5pm when you claim to have arrived at home. So if you wake at the average of 6AM and get to your vehicle around 7AM then there is atleast a 14 hour window between the two events. The reason YOU are getting no help is that you left and THEN come back later claiming damages. you MAY be as ethical as you claim, but they cannot know that. THEY have to take it like YOU are SCAMMING THEM!!! You only have your fellow citizens to blame for this. YOU expect others to "walk in your shoes" yet YOU do not do the same for the people YOU are whining about. Firstly, ALL CLAIMS TAKE TIME!!!!!

Secondly, YOU EXPECTED THE LYNN PERSON TO GO TO BAT FOR YOU!!! When its VERY clear that Lynn can ONLY say that the car wash was NOT working correctly. She cannot state that SHE saw any damages. When it becomes clear to YOU that Lynn isn't fighting for YOU, you vilefy her. Im NOT saying that you shouldn't be taken care of IF the car wash did the damages, I AM saying that YOU went about it ALL WRONG!!!!! Are YOU so d**n busy that you cant wait around? If it was MY CAR, I would be camping out there until I got a hold of a manager. I would be escalating the situation up the corporate chain of command. I would FORCE that manager to interact with me. I wouldn't go on a ripoff website and make serious accusations and place MY OPINIONS on the web risking a defamation lawsuit. THAT IS WHAT YOU HAVE DONE!!! There is a right way and wrong way to do things. All YOU are doing is acting like any other scammer. How do you expect them to take your claim seriously when all YOU are doing is calling?? You take the vehicle down there and YOU WAIT!!!! If its THAT important to you to make other people pay, then WAIT!!!! Otherwise, since YOU DIDNT take pictures of it right after it happened, since you waited OVER 12 hours to bring it to them, and since YOU have ONLY be calling and HARRASSING them, what do you expect them to do? YOU ARE ACTING LIKE A SCAMMER!!!!! So they are going to treat it as such.

Did you report this to your insurance company?? Maybe YOU should just take care of it THEN sue them for the damages/repairs. YOU ARE NOT REPORTING SOME GREAT INJUSTICE!!!! YOU ARE JUST TRYING TO GET SYMPATHY!!! YOU ARE JUST TRYING TO CAUSE THEM SOME DAMAGES IN A PETTY ATTEMPT OF VENGENCE!!! If you had ANY smarts in that noggin you would realize that the odds of ACTUALLY having ANYONE in your immediate regional area reading YOUR POST is almost on the single percent digits. So right there we knock out your "informing others" BS. So its ALL about YOU CAUSING THEM HARM!!! Start doing the RIGHT thing and get your vehicle fixed and paid for by them. STOP trying to do damage because the reality is its just NOT going to work. We all understand that YOU ARE UPSET. BUT don't regress and act like a spoiled child. Stand up and handle this like an adult.

Once again, it appears as if people are missing the point and are not reading the entire thread.   i say this because the last comment is a;sp interesting

'NOW what did you expect the cashier to do???? This person is just working for the owner of the station and has not one ounce of control over wha happened to your car!!!!

For one, did I ever say I expected ANYTHING at ANY level for the cashier to do?  No.  It was the supervisor and her Manager.  It was abundantly clear in the communication that was conveyed.  For the many ?? and !!, why are you yelling?

The art of lisitineing is fading away, and the above comment just enforces the sad state of affiars our world is going trowards.  Once again, 'Seriously'?

 When you post on a public site you are subjected to rebuttals whether positive or negative.  NOW what did you expect the cashier to do???? This person is just working for the owner of the station and has not one ounce of control over wha happened to your car!!!!

It is interesting to read your comment.  If you beleive I come off as an a** because I state what I pay to Shell on a yearly basis, you are entilted to your opinion.  I never stated how many times I went to the car wash to get a car wash.  That is the number of times I went on-site, called the manager and attempted many occasions to resolve this.  

Also, I never said I wanted a 'detail'  You are runining into a train as you are not speaking the truth.  I clearly stated I wanted the surface scrtches removed, nothing more.  I'm above approroah when it comes to integrity and being ethical. This company is neither.

As far as you saying I beleive I have a right of 'Entitltelement'?  Do you know what the word means?  From Merriam Webster:

: the condition of having a right to have, do, or get something

: the feeling or belief that you deserve to be given something (such as special privileges)

: a type of financial help provided by the government for members of a particular group

Where in your mind do I fall into this?  I paid for a service.  The service was faulty.  The customer service and proper client business accumen failed at all ends.  I have exhauseted all levels of communication to have the Shell Gas Station Management look at my car.

The cashier and the supervisor both looked at may car and see exactly what I spoke of.  Shell Gas Station Managment has not taken the time to even look at the car.  Where am I wrong on this expectation?

You also stated 'Since you didn't notice it or report it until the next day it is hard to say if it occured between the two times.  What two times are you referring to?  I clearly stated that I went 'ONE' time close to five pm and went home.  I noticed it the next morning on my way to my car going to work.

Your other comment 'People like you were some of the worst when I worked in retail many moons ago'.  That is a very broad statement to make.  You do not know me.  If you did, you would  know I beleive in ethics, morality and doing what is right for the client.

Your stament again of 'right back at your entitlement attitude' is completly off base.  I have repeaditly asked for management to look into this in a collaborative manner and have been completly ignored.   So once again, all I can say abiout your feedback is 'Seriously?'

No that is not the number of times you tried to get your car washed, or tried to contact the Manager.  That is the number of times in this report you mentioned how much you spent with them.

Do you know what that says about you?  That  you have some "entitlement" attitude that just because you spend (what you think) is a lot of money with a store that they are automatically bound to bow down to your every wish.  People like you were some of the worst when I worked in retail many moons ago.  So are you saying that if you only went to them this one time they would be under no obligation to pay it? 

Perhaps the car wash did cause it, perhaps it didn't.  Since you didn't notice it or report it until the next day it is hard to say if it occured between the two times.  Perhaps it even occured before and it wasn't until your car was washed until it was noticed. 

But this can be fixed for what?  A good detail job.  Really?  Now, of course you say that "yes...just a detail" and "why would a company just not do that for such as good customer"...right back at your entitlement attitude.  The answer to that is of course..what proof do you have that it was them?

Now, of course they could "come around" and say you are right.  If they do great.  You could of course sue them in court and win.  Where again good for you.  But just as a suggestion lay off the "I spent xxxx with them" as it makes you look like a real a**.