Monday Aug 11,2008=2C I went to Gary Matthews to check out a vehicle to buy. First they tired to sell me a 2006 Chrysler Sebring which was nice until you got into it and saw all the scratches, then when I went to put it in gear it near shifted. So, I'm like WOW they are trying to put me in a janky car so after all that I was going to just do a loan as they suggested and pay my vehicle off in one month. So I give the used sales guy all my paperwork such as Power of Attorney from my husband,military orders, LES, I had my daughter email me the paper work from my lawyer stating that I'm getting ready to come into some money so I can pay it off in a month. So the sales guy says we need more information verifying your money you will be getting bring it in on Weds. and we will be all set. He gave me my paperwork back and I'm thinking I got everything that I gave him back so I put the stuff on the seat and leave. I never got a call Weds. from anyone telling me that he was not in due to illness and someone else would assist me. I'm out looking at other dealerships and when it's time to pull out my Power of Attorney it's no where to be found so I'm looking everywhere I go home I tear my house apart trying to look for the POA I realized that the guy must have never gave it back to me so I'm calling the dealership telling them that the sales guy has my original POA and I need a copy of it like yesterday and I will pick up the original tomorrow when they open. So they say well I looked on his desk and he doesn't see it so I'm starting to get irratated like well yall need to call him and have him fax a copy in to you so I can get it. To make a long story short after over an hour later and me calling about 5 times the manager says I have it and I had him fax it to me he calles and says I'm having problems with my fax machine so I'm saying to him well can you use another fax machine and they really think I'm stupid so if your having problems well I gues you can't get any infomation from other people who fax you papers so he faxes it only to have faxed the back of the POA so I had to call again asking them to send the front part and then the other sales guy starts questioning me like I'm his wife, well why didn't you come here today whose fax number is this, why can't you come get it now, I'm like I not on that side of town and I wont make it before you close, if you fax it then I can take care of what I need to take care of now and get it in the morning. So they keep playing with me sending only the back so I went to call again and they never answered there line and I went off telling the sales guy that I was going to call JAG and tell them what they were doing and I was calling the General Manger he siad well you come get your fax in the morning then and he hung up and I had to cool off because for one they were closed now and If I come in the morning I'm going to show my true colors for how I felt last night. So I will never ever go there again to even look at a car and I will advise all my friends to never go there because these guys are very disrespectful and they are messing with people when it comes to important papers. They do stupid stuff that could have been avoided. I may have been wrong for not looking to make sure I had everything but if you have someones original documents which are very important you would think they would call and say Hey you left your POA I will have it here for you to pick up. No, they did nothing I called two days later after I looked everywhere to find out that they had it all along. I've never been this pissed at a car dealerships poor service. I was so mad I was in tears.
Fort Campbell, Kentucky