Complaint Review: Gary's westside towing llc - seattle Washington
- Gary's westside towing llc 5939 4th ave s seattle, Washington USA
- Phone: 2067628881
- Web:
- Category: Auto Towing
Gary's westside towing llc closed early/charged "after hours" fees seattle Washington
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on 8/14/15 I contacted Gary's westside towing regarding paying the fees to release my motorcycle which had been towed on 8/7/15 by wa state patrol. I stated that I was coming to their office to pay the fees ($566). the person taking my call said they closed at 5:00. I arrived at 4:59 (according to my cellphone on the t-mobile network) and found their office closed. I knocked but received no answer. I then telephoned (time of call reads 5:00 exactly on my phone) and was told that they had closed already. I argued that it was 5:00 exactly whereupon the person taking the call said that by the time they processed the paperwork to release my vehicle it would be after 5:00. he stated that had I arrived at 4:58 then that would have been okay. in a prior telephone conversation the call taker said I needed to arrive by 5:00. in the office their overhead clock read 5:05 whereas my cellphone read 5:00 exactly. I was then told that since they had closed, I must now pay an after hours fee, which brought the total to a sum that was over $600 (I think the "after hours" fee was $95). I did not have that much. I pleaded with them that I had arrived at 5:00, whereupon I was told that I should have arrived at 4:58. this was a friday, and the next (non "after-hours" opportunity would be monday. charging storage fees of $45 per day, this led to a total due that I could not afford. I contest that I arrived at 4:59, called at 5:00, and was not late. I therefore should not have been charged any additional fees. I tried to explain that it was all I could do to come up with the $566 and offered to pay that amount immediately (at 5:00pm) but was told that was insufficient, that the employees were not paid for overtime, and that I should have arrived at 4:58pm.
This report was posted on Ripoff Report on 08/14/2015 06:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/garys-westside-towing-llc/seattle-washington-98108/garys-westside-towing-llc-closed-earlycharged-after-hours-fees-seattle-washington-1248653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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