ED Magedson – Founder
Gateway computers / supportIrvine, California United States of America
Several Months ago the OS on my notebook crashed. I called Gateway to get recovery disks since I did not have these in my possession. I was told it would take 3-4 weeks to arrive and I needed to pay $20+ for them to be shipped. It did not matter that I run a business on this computer they would not send them any sooner even if I wanted to pay the shipping costs. My husband has a Dell so while waiting on the disks I put that recovery disk in my Gateway and it fixed the crash. When the disks arrived I did not open them, only put them away for the next time I might need them.
The OS crashed again this week, when I opened the unmarked CD envelope and took out the unmarked CDs I found that the disks were blank. BLANK!! I paid for blank disks! When I contacted Gateway I was told my computer is out of warranty and I would need to contact Answers by Gateway. This is a pay per use service. I told support I DO NOT CARE THE COMPUTER IS OUT OF WARRANTY I WANT THE DISKS I PAID FOR. Of course I am being ignored.
My parents also have a Gateway but from this point forward I will tell everyone I know or come in contact with NOT TO WASTE YOUR MONEY OR TIME ON THIEVES THAT CALL THEMSELVES GATEWAY.
This report was posted on Ripoff Report on 11/07/2009 12:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Gateway-computers-support/Irvine-California-/Gateway-computers-support-Customer-Support-os-a-JOKE-Irvine-California-520859. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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