- Report: #1108527
Report - Rebuttal - Arbitrate
Complaint Review: Gateway Energy
Gateway EnergyPO. Box 180 Tulsa , Select State/Province USA
Gateway Energy SCAM Tulsa Oklahoma
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With reference to the above account, this is to express my utmost dissatisfaction with the customer service I received from Gateway Energy
Gateway Energy has changed the gas supply rate, from $ 0.53 to $0.79 without any notifications, though we were informed by Gateway Energy that they will send us a written notification 30 days prior to any changes, this was explained by the representative when we signed up for services.
I contacted the company customer service and explained the situation, however they were very unprofessional stating that they never said that, and when I asked them to go back to the recorded phone calls, they could not find a recorded record for me.
They confirmed that they will not change the rate and accordingly, I requested to cancel the service; however they told me that they will still charge me the rate of .79 for 2 more cycling periods.
I strongly believe that is absolutely unprofessional and it is a SPAM, and I am requesting for a credit back for the overcharge for these periods.
This report was posted on Ripoff Report on 12/20/2013 08:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Gateway-Energy/Tulsa-Select-StateProvince-74101/Gateway-Energy-SCAM-Tulsa-Oklahoma-1108527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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