• Report: #1020093

Complaint Review: Gateway Insurance Kenya

  • Submitted: Mon, February 25, 2013
  • Updated: Tue, March 12, 2013

  • Reported By: JamesT — Nairobi Other United States of America
Gateway Insurance Kenya
Nairobi, Select State/Province United States of America

Gateway Insurance Kenya , gateway-insurance.co.ke Gateway Insurance Kenya is a Rip OFF. They have taken over 3 months to have my car repaired and I am still waiting. Nairobi, Other

*Author of original report: Still no recourse on my case!

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I have had gateway insurance for the past 2 years. Never been in an accident or had any issues, my premiums are all paid up. In December 2012  I was involved in a head on collision with a Moron who was driving the wrong way! Luckily I survived with some minor injuries.

I filed a P3 with the police and started the process with gateway insurance to have a car fixed. I cannot believe the run around I was given. Excuse after excuse. I was once promised that my car will be ready by a certain Friday.... Well until today I am still waiting for this Friday :(

The repeated excuse is that they are looking for parts. I helped by giving them contacts for a parts supplier in Japan who would send the parts in less than 7 days. Well they did nothing. They ("Gateway") were shopping for cheap second hand / used parts locally. All this while I was without a car, greatly inconvenienced and being given loads of empty promises. 

The claims manager was hopeless and at one time was not answering my calls but if I called from a different number he would pick up and say he is in a meeting. 

This is a fraudulent and incompetent insurance company that works hard not to pay their clients claims. I am yet to have my car fixed but in the meantime I have to rely on public transport. I am fed up with gateway insurance - kenya AKA Pay as you Drive.

If they don't know the purpose of insurance maybe understanding the following basic principles of insurance would be a good start:

1.Principle of Uberrimae fidei (Utmost Good Faith)
2. Principle of Insurable Interest
3. Principle of Indemnity
4. Principle of Contribution
5. Principle of Subrogation
6 Principle of Loss Minimization
7. Principle of Causa Proxima


This report was posted on Ripoff Report on 02/25/2013 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gateway-Insurance-Kenya/Nairobi-Select-StateProvince-00200/Gateway-Insurance-Kenya-gateway-insurancecoke-Gateway-Insurance-Kenya-is-a-Rip-OFF-T-1020093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

Still no recourse on my case!

AUTHOR: JamesT - (United States of America)

GATEWAY INSURANCE KENYA SUCKSSSS! DO NOT USE THESE JOKERS TO INSURE ANYTHING! WHEN YOU FILE A CLAIM YOU OPEN A PANDORA BOX OF EXCUSES & A CIRCUS OF BULL CRAP.  I CAN ATTEST TO THIS.

AM SO FED UP AND AM SURE MANY OTHER CUSTOMERS ARE TOO!

THIS IS NOT INSURANCE, IT IS A PURE RIP OFF. MY CAR IS STILL NOT FIXED. WHAT THE HELL???? 3 Months and counting!

LATEST EXCUSES - "The parts guy disappeared" , "Mr. Kiarie is in a meeting" and many more...

This company is the Gateway to HELL maybe should be renamed to that, or better yet Excuses & Incompetent Insurance LTD "Customer Service is not our Forte' "
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