• Report: #1112480

Complaint Review: Gator Truck Sales

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  • Submitted: Thu, January 02, 2014
  • Updated: Thu, January 02, 2014

  • Reported By: pissed off consumer — OCALA Florida
Gator Truck Sales
2605 N Pine Ave Ocala, Florida USA

Gator Truck Sales Took advantage of a hard working military veteran Ocala Florida

*REBUTTAL Owner of company: There is no NONSENSE!!

*Author of original report: No More Time for nonsense

*REBUTTAL Owner of company: Another Thing

*Consumer Comment: Aside From That...

*REBUTTAL Owner of company: Untrue Statement

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A real good friend of mine, (you can call him my brother), went to Gator Truck Sales and purchased a 2005 Ford King Ranch, he was approved for the loan, but when he took a test drive, he noticed a miss in the engine. After speaking with the owner, he was assured that everything would be taken care of by the on-site mechanic (lot guy) Jose. Now I dont want this to sound like just a disgruntled consumer, but my friend (I call him my brother because of everything we have been through), assumed he was being treated fairly, agreed with the owner. Little did he know. After all of the paperwork was signed and my brother took delivery, (it should be noted that he used his combat injury check for the down payment), he was assured the truck was in working order. After 200 miles in 4 days, the truck broke down. OK, its a USED truck. So my brother who is an Operation Iraqi Freedom " wounded warrior", understands, he calls AAA to tow the truck to the nearest repair shop. [continued below]....

..... Low and behold, the engine is blown. 2 valves shot, and a blown head gasket. So 1st estimate $8600. 2nd estimate, $7200. My brother calls the dealership, "its your problem , not ours".  This guy served our country, told the owner "this is my life savings", and is told "your problem"? really? so now, a truck that is only worth $17,500, is costing my brother $35,000. It wouldnt be so bad, if the "Owner" stood behind his "word", but he lied and took advantage of a Veteran, Brother, Father, and a consumer. I have written the BBB, contacted DMV, and will fight for my brother. If you have any concerns, stay AWAY from Gator Truck Sales in Ocala, Florida. What a BS company


This report was posted on Ripoff Report on 01/02/2014 10:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gator-Truck-Sales/Ocala-Florida-34475/Gator-Truck-Sales-Took-advantage-of-a-hard-working-military-veteran-Ocala-Florida-1112480. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 3Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

There is no NONSENSE!!

AUTHOR: GatorTruckCenter - ()

Ok First off, I did address the issue. I said we have never had this vehicle in our inventory. I can show proof as I have every vin # of every truck we've had instock since we have opened! We are not cowards and wouldn't take someone for a run for their money.

Second off, if Crown Auto was such good business people and have been opened up for 10 years or more they would have a better reputation and would stop "trying" to give false info to customers about other their competitor that is simply doing better than them. They have google reviews from not the past 10 years but just from this past month! That should tell you something! Everyone in Ocala knows what kind of people they are over at Crown Auto! Mechanics at Ford of Ocala have even told us how they bypass a transmission problem to get a vehicle out the door by putting brake fluid in the transmission fluid! That right there is a coward! We take care of our customers and make sure not one customer leaves here unhappy! We have a good name for ourselves for a reason and are the now the number 1 truck dealership in ocala! If you were to look closely to our inventory we do deal with mainly LIFTED & ALL JACKED UP trucks! We always have them on our lot! Everything that we advertise is exactly what we carry and what we are!

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#2 Author of original report

No More Time for nonsense

AUTHOR: pissed off consumer - ()

Dear Gator Truck Sales Owners,

It is easy to point fingers at your competitor for your mistake. I guess arguing with your competition is more important then addressing the issue. Kudos. First it should be noted that if ANYBODY reviews YOUR website, they will see that you sell trucks that are NOT all Jacked up or Lifted. Second, Although I am NOT Crown Auto Sales across the street, I did some research myself. For a company that has been around for more then 10 years and it appears they have helped many people, I would like to THANK Gator Truck Sales for giving me sound advice to shop thier competition. When and if I buy a truck, I will check them out instead of you. So in closing, THANK YOU for responding with negativity and blame, rather then accepting responsibility and putting YOUR former customer 1ST.

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#3 REBUTTAL Owner of company

Another Thing

AUTHOR: GatorTruckCenter - ()

We would NEVER take advantage of our veterans! We are proud & honor our veterans!

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#4 Consumer Comment

Aside From That...

AUTHOR: Jim - ()

Whether or not this happened...being a Veteran has NOTHING to do with it.   

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#5 REBUTTAL Owner of company

Untrue Statement

AUTHOR: GatorTruckCenter - ()

This statement above is far from true! We have never had this truck on our lot! As you can see from our inventory we sell mostly lifted Fords. We know who made this statement and it is our very own JEALOUS Crown Auto across the street! We can provide proof that we have never had this truck in our inventory. A truck blowing up days after it leaves the lot sounds like victims from Crown that come to us asking for help! We take pride in the trucks that we sell. We've had things happen after a truck leaves and we completely take care of the entire situation! It's pretty sad that you all are so slow that you have that much time on your hands to write a bad review about your competitor! Try again Crown Auto!

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