gdp promotions- kirby vacuums manipulative and deceptive topeka Kansas

So, first I called your customer advocate center, they weren't extremely helpful. They basically said they couldn't handle anything and were actually a little confused as to why i would call them. They said I should call the finance company. So I called the company I was financed through and spoke with a young man there. I explained the situaiton and asked if they had a record of the phone call to me. While we did not exactly listen to the phone call what I did find out is that all the verbage is very veiled. All he said was the representative confirmed $1,200 financed, no payment until April. They said NOTHING about an interest rate and what that rate was, they said NOTHING about it accruing interest in the meant time. Which to me is not full disclosure, and when I inquired as to why they left out all of that extremely valuable information,

he said that they are only required to state what is written in the contract by the Kirby distributer... which comes back to you. He did however state that he would escalate the case to his management team to see what can be done for me, because for ONCE I got a hold of someone who realized that this is WRONG. I'm still left holding the bag between two companies who were never clear with me. One being completely MISLEADING and the other doing as little as possible to gain my paid interest. So the valued, well supposedly valued, customer is left out in the cold. I will continue to put this story out there to as many outlets as possible until someone can reach out to me and provide an actual solution, because thusfar I've been passed around and told nothing.

 So, first I called your customer advocate center, they weren't extremely helpful. They basically said they couldn't handle anything and were actually a little confused as to why i would call them. They said I should call the finance company. So I called the company I was financed through and spoke with a young man there. I explained the situaiton and asked if they had a record of the phone call to me. While we did not exactly listen to the phone call what I did find out is that all the verbage is very veiled. All he said was the representative confirmed $1,200 financed, no payment until April. They said NOTHING about an interest rate and what that rate was, they said NOTHING about it accruing interest in the meant time. Which to me is not full disclosure, and when I inquired as to why they left out all of that extremely valuable information, he said that they are only required to state what is written in the contract by the Kirby distributer... which comes back to you. He did however state that he would escalate the case to his management team to see what can be done for me, because for ONCE I got a hold of someone who realized that this is WRONG. I'm still left holding the bag between two companies who were never clear with me. One being completely MISLEADING and the other doing as little as possible to gain my paid interest. So the valued, well supposedly valued, customer is left out in the cold. I will continue to put this story out there to as many outlets as possible until someone can reach out to me and provide an actual solution, because thusfar I've been passed around and told nothing.

Hello,

We appreciate the opportunity to respond and understand your frustrations surrounding your sale and subsequent financing of the Kirby system.

As you may be aware, the Kirby home care system is sold through authorized, independent distributorships such as GPD.   When you agreed and signed the agreement to purchase a Kirby system, the financial company holding the loan should have made contact with you and verified the terms of the financial agreement which will include any same as cash or deferred payment options.  They normally record those conversations.

If you wish to discuss your sale, please feel free to contact our Consumer Relations Department at 800-494-8586, Monday through Friday 8:00 am - 5:00 pm, Eastern Time.    We look forward to speaking with you.