• Report: #855414

Complaint Review: ge capitol

  • Submitted: Sat, March 17, 2012
  • Updated: Mon, March 19, 2012

  • Reported By: alex — huntington beach California United States of America
ge capitol
10242 lurline dr huntington beach, California United States of America

ge capitol ge money bank/care credit deferred interest huntington beach, California

*Consumer Comment: no help

*UPDATE Employee: We'd like to assist

*Consumer Comment: comment

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These people are horrible. They have rebuttals with every complaint you tell them. They have poor customer service, they drop or hang up the phone on the customers and have a long wait period to get them on the phone. Even there managers hang up on you. Im tiered of dealing with ge capital/credit care/ge money bank. I just wanna pay them in full and close the account and never want to deal with them again. I was one month late on closing my account and they tacked all the interest and wouldn't let me pay what I owed and close the account. I had the same scenario with another deferred interest account with someone else and they were willing to drop the differed interest if I payed them in full. Thats a company I would do business with again.

This report was posted on Ripoff Report on 03/17/2012 06:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/ge-capitol/huntington-beach-California-92646/ge-capitol-ge-money-bankcare-credit-deferred-interest-huntington-beach-California-855414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

no help

AUTHOR: Joanne - (U.S.A.)

I called and spoke to a rep...she said charging interest on interest is normal pratice....Normal????? Federal Law says NO....
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#2 UPDATE Employee

We'd like to assist

AUTHOR: GECapital - (United States of America)

Alex - We'd like to speak with you regarding your account and address your concerns. Please email me at gecapitalcares@ge.com and provide your name and phone number so we can contact you directly. To expedite your message, please indicate case number 031912_ror_Alex.
 
For your security, please do not include any account numbers in your email.
 
Regards,
Nicole
GE Capital
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#3 Consumer Comment

comment

AUTHOR: Jeanski - (USA)

You may have a valid complaint about customer service but there is no rip off. You admit to being a month late in paying off the bill.  That gives them the right to charge all the retroactive interest.  The fact that you got lucky with another company is irrelevant.
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