Gearbest.com Gearbest china brands gear best Gearbest scam people into buying Item that are not in stock and then sending only the accessories Hong Kong Internet

I agree with the unethical behavior of GearBest. The rebuttals here seem fake to me. I am in the process now of filing a claim with PayPal to get my money back. This seems to get their attention as PayPal freezes the money in their account until the situation is resolved. I found this on the Better Business Bureau New York website.

BBB® F Rating for GearBest                                                                                                          

On a scale of A+ to F

Reason for Rating:

BBB Ratings System Overview

BBB files indicate a pattern of complaints concerning customer service, shipping and billing practices of Gearbest.com. Consumers are telling BBB that the business is not delivering items within the promised delivery date. Many consumers that purchased merchandise from Gearbest.com say that they still have not received the ordered merchandise after several weeks have passed. Some consumers that do receive their orders tell BBB that items received are defective. Many consumers claim that they offered store credit instead of the refund they are seeking after their items are not received. Numerous consumers report a lot of difficulty in getting a response the company’s customer service department, despite multiple attempts to each them by telephone or email. Several consumers that do interact with the company’s customer service team are allegedly told that their products have been shipped and they are provided with a tracking number. Those consumers claim that the tracking numbers received from Gearbest.com are not valid and cannot be traced by the shipping carrier (FedEx, USPS).

227 complaint(s) filed against business                                                               

Failure to respond to 1 complaint(s) filed against business                                        

1 complaint(s) filed against business that were not resolved                                 

Length of time business has taken to respond to complaint(s)                         

Business has failed to resolve underlying cause(s) of a pattern of complaints                                                                                                   

Advertising issues found by BBB

Here are some complaints from the BBB website.

http://www.bbb.org/new-york-city/business-reviews/online-retailer/gearbest-com-in-staten-island-ny-154606/complaints#breakdown

So you are not the only one that has a problem with GearBest. My recommendation to anyone that still wants to purchase from them is to use PayPal. At least they will freeze the money in GearBests account until the situation is resolved.

It's very sadly that you are encountered with such problem. I have only positive experience with buying on Gearbest. For the last six month I made three orders on gearbest.com: Meizu HD50 Headphones, Teclast x16 tablet PC and action camera F60b, by the way I ordered action camera with additional accessories. They are came to me very fast (14-16 days to Ukraine) and undamaged. I satisfied by quality of items that I received, they are works perfectly. I like that I can order many items and they will come in one parcel. Also points system can help you save some money.

It's very sadly that you are encountered with such problem. I have only positive experience with buying on Gearbest. For the last six month I made three orders on gearbest.com: Meizu HD50 Headphones, Teclast x16 tablet PC and action camera F60b, by the way I ordered action camera with additional accessories. They are came to me very fast (14-16 days to Ukraine) and undamaged. I satisfied by quality of items that I received, they are works perfectly. I like that I can order many items and they will come in one parcel. Also points system can help you save some money.

My experience with Gearbest has always been very good.

The products they have are quality and the prices are very tight .

No comments that problems with lack of stock , usually always Gearbest most products in stock and make fast delivery . Always in less than 12h the package sent .

In my own experience Gearbest is very good online store .

 Hi ! 

Do not know exactly why the Author of this post faced this problem and more confused on why it did not resolve because let me tell you my experience. Since i found this great website few months ago , i have been crazy ordering left and right every few days.

They have excellent products with unbeatable prices, Garunteed the lowest prices compare to other major online retailer. For example , just few minutes ago i ordered a product costing me about $96 but then the final price came to $70 because i was able to use my rewards points which i got from doing all the reviews of all the products i got earlier from the website. That is really cool ! 

There points system is great , you get 10 points for text review , 20 points for photos upload and a whooping 80 points for a video review. Every 50 points you can use to deduct $1 from your final price. So in my last order i was able to use around 1000 points saving me $20. Which other wesbite does it ? That's really cool.

Now to their customer serivce , It's just great . I send out a ticket and within 24 hours i get a reply. of all the tickets i have sent , they have successfully resolved it and gave me refunds where it was required . So i don't know how anyone can get a problem with this awesome website. 

They even a US customer serive call number . A customer serice phone for a chinese company ? that is really good. How many chinese retailers you know does that ? 

I will highly recommended anyone who loves gadets to see this awesome website at least one. I told all my friends about it.

Thank you for reading. I highly suggent to experience this awesome website first hand and if you have any problem , just test it out yourself and send a ticket to their customer support, they will definetely resovle your issue in a timing manner.

- James