• Report: #1046205

Complaint Review: Geek Squad

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  • Submitted: Thu, April 25, 2013
  • Updated: Thu, April 25, 2013

  • Reported By: James — Chino Hills California
Geek Squad
3873 Grand Ave. Chino Hills, California United States of America

Geek Squad Best Buy Computer repair rip off Chino Hills, California

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I dropped off my brand new Dell laptop which shipped with Windows 8 which as most folks agree is a failure. I dropped off the laptop on April 1, 1013, at the Chino Hills Best Buy and asked Geek Squad if they could install Windows XP Professional and provided my original MicroSoft install disc with my serial number. It turns out to this day 74% of all businesses worldwide are still using Windows XP.

They said sure. They wrote up a repair ticket #00846-979455590 and charged my credit card 129.99 (the standard price for software operating system installs).

Instructions on my work order: "load XP Professional-5 days.

Today is April 25th and it is still not done. I have contacted them many times and they have made many excuses. They say they don't know where to find the drivers, so they can't finish.

As most people know drivers are easy to find and I'm frankly surprised a bid company like Best Buy and Geek Squad would not have the necessary drivers already bundled for the most widely used operating system on the planet.

Yesterday I spoke to the assistant manager of Best Buy who identified himself as John. The manager of the store is Tina Roulier. She refuses to take my calls.

John Mark is the Manager of the Geek Squad at the Chino Hills store. The assistant manager of Best Buy told me John Mark called me yesterday to explain the problem which is an outright lie. He never called me.

The excuse I got from the assistant manager of Best Buy is that GeekSquid is "not responsible for 3rd party software."

This excuse makes no sense on many levels.

First. The foundation of the business operation at GeekSquad is that they are in the business of working with 3rd party software.

Second. I never expected them to dig into and "repair" any 3rd party software, only install, which they agreed to do and collected money in advance the accomplish this.

I still don't have my computer so I called GeekSquad corporate office and was esculated to a woman who identified her as an "attorney general." I asked her if she is an attorney and she said no. She sai her name is "Yes."

She refused to help me and said the problem is between me and the local store.

I still do not have my computer after 25 days and the manager of GeekSquad, John Mark apparently still refuses to call me. 

Recommendation: Avoid GeekSquad and Best Buy.

This report was posted on Ripoff Report on 04/25/2013 02:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Geek-Squad/Chino-Hills-California-91710/Geek-Squad-Best-Buy-Computer-repair-rip-off-Chino-Hills-California-1046205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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