- Report: #1040674
Report - Rebuttal - Arbitrate
Complaint Review: geek squad
geek squad21415 us hwy 19n clearwater, Florida United States of America
geek squad incompetent 3rd party repair service, unfriendly customer service and unwilling to help clearwater, Florida
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About 4 moths go by and I have decided to let geek squad replace the hard drive for anothr $150. When I got to the geek squad desk I noticed all new faces except for one guy, Matt which is the same guy that sold be the service package to begin with. Even with all the times I've been up there with these issues and the amount of time I have waited in line I have always been nice. Matt had attitude from the begining of our transaction that day and that was the final straw. He goes in the back to talk to someone and comes back out to tell me about the motherboard being bad too. Which I already was aware of but as I had previously discussed with Michael ( a manager) that it was just one bad usb port. I understand that could have gone anytime too. The point is, I was ready to repair the hard drive and Matt's unhelpfulness just completly changed my mind about the whole situation. I would never never use geek squad again nor will I shop best buy and I will tell everyone I know!
This report was posted on Ripoff Report on 04/04/2013 12:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/geek-squad/clearwater-Florida-33755/geek-squad-incompetent-3rd-party-repair-service-unfriendly-customer-service-and-unwillin-1040674. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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