- Report: #1104656
Report - Rebuttal - Arbitrate
Complaint Review: GEENIE POOLS
GEENIE POOLS12940 SW 128 ST. SUITE 201 MIAMI, Florida USA
GENIE POOLS UNCARING,SELF SERVING,UNPROFESSIONAL,SHORT CHANGERS,UNRELIABLE,UNSUPERVISED MIAMI Florida
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GENIE POOLS OFFERS A LOT OF QUALITY AND QUALIFIED LABOR, NOT SO.
THEY ARE UNPREPARED WHEN THEY COME ON TO YOUR PROPERTY. iT SHOWS THAT THERE IS LITTLE COMMUNICATION WITHIN THEIR ORGANIZATION. YOU HAVE TO WATCH THEM OR THEY WILL DESTROY YOUR PROPERTY AND THEN SHUN YOU.
WHEN THE PROJECT IS FINISHED IF SOMETHING MAJOR OR MINOR GOES WRONG , YOU ARE ON YOUR OWN. MOST LIKELY THE CONSTRUCTION MANAGER WILL CLAIM NO EXPERTISE IN THE VARIOUS AREAS TECHNICAL AREAS YOU ARE HAVING ISSUES WITH AND REQUIRING THEIR HELP.
i GOT A TERRIBLE PAVER INSTALL. THEY DID NOT PREPARE THE BASE TO APPLY THE SAND FOR THE PAVERS THAT CAME WITH THE POOL, NOT TO SAY THE TERRIBLE MANOR IN WHICH THE PAVERS WERE CUT WITH A HAND HELD MAQUITA. VERY UNEVEN AND ROUGH.
AS A RESULT ANTS ARE NOW DIGGING UP THE COARSE SAND PARTICLES THAT HAVE PROOVEN TO MUCH FOR THE INDEX VALVE ON THE EXPENSIVE SAND FILTER THAT WE PAYED TO BE INSTALLED.
THE SAND JAMS THE INTERNAL PARTS OF THIS VERY IMPORTANT COMPONET AND i LITERALLY HAVE TO REMOVE THE 8 OR SO SCREWS THAT HOLD THE COVER DOWN SO i CAN OPEN IT AND WASH AND PICK THE SMALL CORAL PEBBLES THAT JAM THE MECHANISM. jUST SHORT OF USING A CROW BAR ON IT. tHIS MECHANISM SHOULD WORK SMOOTHLY.
WHEN i ASKED FOR ADVISE TO SEE IF i WAS DOING SOMETHING WRONG IN OPERATING THE VALVE OR IF IT IS TRUELY A DEFFECT THAT HAS REMEDY, i WAS TOLD THAT THEY DID NOT HAVE THE EXPERTISE IN THOSE MATTERS AND TO CALL THE MANUFACTURER. tYPICAL OF THEM.
i WILL NEVER RECOMMEND THIS COMPANY TO ANYONE. THEY HAVE NO PERSONAL RELATIONS WITH THEIR CUSTOMERS.
IT IS A MISTAKE TO SIGN ANY PREPAID CONTRACT WITH THESE TYPE OF CONTRACTORS. oNCE YOUR MONEY IS IN THEIR HANDS FORGET IT, THEY WILL NOT HELP YOU RESOLVE THEIR MEDIOCRE WORK.
i PAID FOR A 6 FOOT LONG SWIM OUT BENCH, i GOT 5 foot bench, their reasoning, the light was in the way. What about the design team?? My pool is dark because the light sits next to the bench.
I could describe other issues like the position of the skimmer in relation to prevailing winds and the accumulation of floating debree on the opposite side of the pool hahaha, they are oblivious of the environment not to say my destroyed lawns having had a full acre to deposit their supplies.
I had a 30 cubic yard pile of another pool excavation material brought to my property. They had to remove it and in the process their equipment destroyed perfectly fine lawns. I told them that unrestricted access did not mean destroy my property. I feel betrayed and cheated.
This report was posted on Ripoff Report on 12/05/2013 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/GEENIE-POOLS/MIAMI-Florida-33186/GENIE-POOLS-UNCARINGSELF-SERVINGUNPROFESSIONALSHORT-CHANGERSUNRELIABLEUNSUPERVISE-1104656. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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