- Report: #1116428
Report - Rebuttal - Arbitrate
Complaint Review: GEICO
GEICOPO BOX 9500 Frederickburg, Virginia USA
GEICO won't pay for claim they already approved Frederickburg Virginia
*Author of original report: This response isn't relevant
*Consumer Comment: Rental Car Reimbursement
*Author of original report: Claims not paid
*Consumer Comment: You do know that they will only pay up to the limits of their insureds policy,, don't you?
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Date of Loss: August 19, 2013
Complaint Details: On August 19, 2013, a Geico customer hit my car. Geico eventually agreed it was their customer's fault and I was entitled to damages. Eventually the repair bill was paid. However, despite telling me that they would also compensate me for loss of use of my vehicle (by paying for a rental car), they have refused to pay for the rental bill. Instead, they have ignored my letters and faxes and almost five months after the accident, I HAVE NOT BEEN PAID.
I spoke with the rep assigned to my case at Geico many times about the car rental. I was nervous Geico would not pay for the rental. I was assured there would be no problem. As the repair shop continued to work on the vehicle, I worried it might be taking too long. I was assured by the shop (Geico approved) and by GEICO that all was fine. They ignored the first fax I sent. I resent the fax and was told they would send a check. When I didn't get it, I was told there was an error but the "check was in the mail." Turns out that isn't true. More frustrating is that they never fessed up that they were paying only $428 of the $830 claim! Once they did, I was told there is no appeal and no way to change their decision. We used every discount we could find. We made sure we got the best rate and even turned the rental in one day prior to the car being ready. We communicated with GEICO all the way and used a GEICO approved shop. This shop is reputable and I do not think they were taking too long for the extent of the repairs. GEICO has been horrible about communicating everything.
Every time I call, they are away from their desk, they refuse to check their work, follow up on claims to make sure they are paid and even check to make sure the amount is correct to begin with. GEICO owed me $830 for a car rental that was promised to me. Additionally, they said they would pay for 10 days and not the rest of the claim but they didn't even calculate the 10 days correctly. I think they have been unethical in not issuing the check at all and then in agreeing to eventually issue something (still didn't get it though) in an arbitrarily low amount.
I have also contacted the Maryland Insurance Commission to alert them to these practices and hope they can help.
This report was posted on Ripoff Report on 01/17/2014 03:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/GEICO/Frederickburg-Virginia-22403-9500/GEICO-wont-pay-for-claim-they-already-approved-Frederickburg-Virginia-1116428. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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