- Report: #894557
Report - Rebuttal - Arbitrate
Complaint Review: Gemsny
Gemsny22 West 48th Street Suite #706 New York, New York United States of America
Gemsny Gems NY Synthetic Emerald New York, New York
*Author of original report: Update
*REBUTTAL Owner of company: GemsNY Response
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Based on the reviews I read I felt sufficiently confident to buy my ring from their website. I ordered an 18K yellow gold ring with a 0.61 Cts Colombian Emerald and two diamonds approximately 0.64cts in total.
My ring was sent to me via FedEx alhough GemsNY did not provide a Commercial Invoice so it was held up for a number of days in customs until I contacted them, provided them with the description and value and paid the import tax. Eventually I received my ring. The emerald was lovely and the diamonds were bigger than I was expecing. The setting was obviously from a moulding and had not been completely tidyed up when setting the stones so there were some excess pieces of metal.
I immediately sent the ring to a jewellery valuer certified by the National Council of Jewellery Valuers (Australia). A week later the ring came back with the official valuation. The ring that I actually got was 18K yellow gold with two diamonds approximately 0.54cts in total and a SYNTHETIC VARIETY HYDROTHERMAL Emerald! The accompanying paperwork from GemsNY claims the emerald is Colombian. I paid $800 for the emerald alone but it is not worth more than $200 as a synthetic emerald.
I have emailed GemsNY to ask why they are selling synthetic stones as natural Colombian Emeralds but have not yet had a response.
This report was posted on Ripoff Report on 06/07/2012 11:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gemsny/New-York-New-York-10036/Gemsny-Gems-NY-Synthetic-Emerald-New-York-New-York-894557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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