• Report: #894557

Complaint Review: Gemsny

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  • Submitted: Thu, June 07, 2012
  • Updated: Fri, June 22, 2012

  • Reported By: Clare — Perth Nationwide Australia
Gemsny
22 West 48th Street Suite #706 New York, New York United States of America

Gemsny Gems NY Synthetic Emerald New York, New York

*Author of original report: Update

*REBUTTAL Owner of company: GemsNY Response

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My partner and I recently got engaged. We spent a lot of time visiting numerous stores but were unable to find what I wanted within our budget. I looked online and found GemsNY who had an excellent range of emeralds and all the reviews I checked were good.

Based on the reviews I read I felt sufficiently confident to buy my ring from their website.  I ordered an 18K yellow gold ring with a 0.61 Cts Colombian Emerald and two diamonds approximately 0.64cts in total.

My ring was sent to me via FedEx alhough GemsNY did not provide a Commercial Invoice so it was held up for a number of days in customs until I contacted them, provided them with the description and value and paid the import tax. Eventually I received my ring.  The emerald was lovely and the diamonds were bigger than I was expecing.  The setting was obviously from a moulding and had not been completely tidyed up when setting the stones so there were some excess pieces of metal.

I immediately sent the ring to a jewellery valuer certified by the National Council of Jewellery Valuers (Australia). A week later the ring came back with the official valuation.  The ring that I actually got was 18K yellow gold with two diamonds approximately 0.54cts in total and a SYNTHETIC VARIETY HYDROTHERMAL Emerald!  The accompanying paperwork from GemsNY claims the emerald is Colombian.  I paid $800 for the emerald alone but it is not worth more than $200 as a synthetic emerald.

I have emailed GemsNY to ask why they are selling synthetic stones as natural Colombian Emeralds but have not yet had a response.


This report was posted on Ripoff Report on 06/07/2012 11:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gemsny/New-York-New-York-10036/Gemsny-Gems-NY-Synthetic-Emerald-New-York-New-York-894557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Update

AUTHOR: klareh101 - (Australia)

Following my first report GemsNY contacted me straight away via both phone and email. They were extremely concerned about my report and the possibility of the stone being fake as they believe 100% that all their stones are natural. They asked me to send the ring back so that they could send it to the GIA they also asked that I have a look at some alternatives from their website just in case the stone comes back as synthetic. In the event that the stone came back as synthetic they offered me an upgraded stone and money back for all expenses incurred.

GemsNY sent the ring to GIA on an express turnaround and within 24 hours they had information indicating that the stone was natural and not synthetic as I had been advised in Australia. GemsNY and myself were both very relieved with this outcome. I'm now looking forward to receiving my ring back and putting the experience behind me (as I'm sure GemsNY are too). Overall, the customer service has been excellent since reporting the problem and the item is as sold.
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#2 REBUTTAL Owner of company

GemsNY Response

AUTHOR: GemsNY - (United States of America)

Hi Klare, 

It was a pleasure talking to you yesterday. We are shocked as much as you are and take this matter very seriously. In our many years of business online and 30+years offline this is the first time such a scenario has arisen. As we discussed, once we get the ring back we will send the Emerald to GIA to verify that it is indeed a natural Emerald. We stand behind all our products and look forward to resolving the matter as soon as possible. We hope to make this rocky experience with us as smooth as possible going forward. 

In addition, we guarantee that if we are not able to resolve the case to your satisfaction we will refund the full amount for the ring plus the additional shipping and ring appraisal expenses you have paid. Thank you again for choosing GemsNY.
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