- Report: #1069768
Report - Rebuttal - Arbitrate
Complaint Review: Gene Groby
Gene Groby304 6th St. SW Austin, Minnesota USA
Gene Groby Life Alert deception Austin Minnesota
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When I was in need of medical services for home monitoring, I was duped by Life Alert with their phrase of "we safe a life every 11 seconds." They do a good job of home monitoring but at a high price and it feels that life alert has the consumer in a "choke hold." If life alert saves a life every 11 seconds, why do they require a 3 year contract?
I started a contract with life alert in January of 2011 and tried to cancel the service and was told there is only 2 ways Life Alert will cancel the contract, the customer enters a long term care facility or is on public assistance. Even in the event the customers death, Life Alert still requires the estate to pay for the duration of the contract, but I found a way to end this contract legally.
First, have the phone company suspend your phone number and use a cell phone for the duration, second. contact life alert and tell them you have no phone service and cannot afford to pay for both phone service and life alert services. Life Alert will say you cannot cancel your contract and than say, contract cellular service companies allow the cancellation of services with a fee.
Life alert said if I sent them a check for $180 to their Encino, California office this would start the cancellation. I sent a personal check and in the memo line I put "cancellation fee & life alert account number and a letter stating you wish to cancel the contract you have with them. When mailing the check to life alert, remember to send the letter by certified mail with return receipt. Then Life Alert cannot say they did not receive it and when they cash the check, make a copy of the check. After 3 days contact life alert and see if they received the letter and when they do, they will have ups pick up the unit and ship back to their address. UPS takes about a week for them to receive and they will call you and say they received the unit and your contract with them is done.
This report was posted on Ripoff Report on 07/24/2013 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gene-Groby/Austin-Minnesota-55912/Gene-Groby-Life-Alert-deception-Austin-Minnesota-1069768. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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