Complaint Review: Generac Power Systems, Inc. - Waukesha Wisconsin
- Generac Power Systems, Inc. Hwy 59 & Hillside Road Waukesha, Wisconsin U.S.A.
- Phone: 888-436-3722
- Web:
- Category: Outdoor Furniture & Equipment
Generac Power Systems, Inc. Beware of Generac Products Waukesha Wisconsin
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Six months ago, I noticed my Generac "Guardian" generator leaking oil. I contacted a local dealership which sent out a technician. The technician said the oil leaks were from the engine crankshaft seals. He also said that Generac had a problem with these seals for units manufactured when mine was and had since redesigned the seals. He said the new seals seem to be holding up well.
My generator is 7 years old and the engine has run a total of 70 hours during that time period. The generac warranty is for 2000 hours or 3 years. Obviously, my unit is older than the calendar warranty period, but the engine has only run 70 hours of the 2000 hour warranty period. Since crankshaft seals wear as a result of rpm's, I felt that Generac should have cover the cost of replacing these seals(or at least a portion of the cost). They knew the seals were a problem, since they redesigned them.
I contacted Generac by telephone and e-mail explaining the problem. After my second email, they would not even respond. The cost of seal replacment is going to be $700 - $800(one third of the new cost of the unit) and Generac refuses to pay any of this cost.
I would not buy any Generac product as they do not stand behind their products.
Tryingtohelp
Hampden, Maine
U.S.A.
This report was posted on Ripoff Report on 12/17/2008 12:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/generac-power-systems-inc/waukesha-wisconsin-53187/generac-power-systems-inc-beware-of-generac-products-waukesha-wisconsin-402397. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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