- Report: #402397
Report - Rebuttal - Arbitrate
Complaint Review: Generac Power Systems, Inc.
Generac Power Systems, Inc.Hwy 59 & Hillside Road Waukesha, Wisconsin U.S.A.
Generac Power Systems, Inc. Beware of Generac Products Waukesha Wisconsin
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My generator is 7 years old and the engine has run a total of 70 hours during that time period. The generac warranty is for 2000 hours or 3 years. Obviously, my unit is older than the calendar warranty period, but the engine has only run 70 hours of the 2000 hour warranty period. Since crankshaft seals wear as a result of rpm's, I felt that Generac should have cover the cost of replacing these seals(or at least a portion of the cost). They knew the seals were a problem, since they redesigned them.
I contacted Generac by telephone and e-mail explaining the problem. After my second email, they would not even respond. The cost of seal replacment is going to be $700 - $800(one third of the new cost of the unit) and Generac refuses to pay any of this cost.
I would not buy any Generac product as they do not stand behind their products.
This report was posted on Ripoff Report on 12/17/2008 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Generac-Power-Systems-Inc/Waukesha-Wisconsin-53187/Generac-Power-Systems-Inc-Beware-of-Generac-Products-Waukesha-Wisconsin-402397. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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