General Electric Did not return money after accepting product return HACKENSACK New Jersey

I purchased a kit for installing a GE Advantium Microwave. The customer representative said that they had an easy return policy "No Hastle". 

I decided I did not need the kit, so I called the customer service department for GE appliance returns, and they gave me an RMA number and told me to write it on the box and ship it to their warehouse.

Weeks went by and I did not receive my refund, so I called GE and the customer service representative told me that my refund was pending and it could take upto 6 weeks to post to my account,

6 weeks went by and I called them again, and this time they said that the warehouse never received my package. Which is odd becuase my refund was pending previously, and also if you go onto their website, and type in my return details it says:

"...[the item] has been returned.."

I swear that this is the whole truth and nothing but the truth. GE appliances accepted the return of an item from me, and never issued me a refund, and denies that they ever received my item, which I strongly beleive that they did.

Unfortunately I never put a tracking number on the box, so it is my advice that whenever you return an item to GE appliances place the tracking number on it.