• Report: #1131205

Complaint Review: General Motors of Canada Ltd

  • Submitted: Mon, March 17, 2014
  • Updated: Mon, March 17, 2014

  • Reported By: Angie — Thunder Bay Ontario
General Motors of Canada Ltd
1908 Colonel Sam Drive Oshawa, Ontario Canada

General Motors of Canada Ltd General Motors of Canada does not care about it's customers. They are the WORST company to deal with - AVOID! Oshawa Ontario Canada

*Author of original report: Update

*Author of original report: Explanation

*Consumer Comment: My crystal ball must be defective, because it can't point out ANYWHERE in your original post..

*Author of original report: Can't you Read-obviously missing the message!!!

*Consumer Comment: If the warranty on your vehicle was for nine or more years, they Ripped you off.

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BUYERS BEWARE! General Motors of Canada Ltd. is by far the WORST company to deal with. It's no surprise after reading many of the negative reviews that I'm not alone of how poorly GM is viewed and how terrible they treat their customers. GM only cares about profit and cares about the customer BEFORE the sale. After that, you mean nothing to them. Believe all the negative reviews as they are true!

I filed a case with GM in Dec/13 after getting a diagnostic done on my 2005 Chevy Colorado after the engine light was illuminated. I took it to a mechanic other than GM as they are alot cheaper than an authoriezed GM dealer who told me that I should contact GM as my problem has to do with a recall on these vehicles. I was told by an embassador at GM that I had to take my vehicle to a GM dealer and get the same diagnostic done as they will not accept the diagnostic from another mechanic. I stressed my displeasure in doing this as I already paid another mechanice to do this work but GM told me that they could not help me until AFTER I get the diagnostic repeated. Since GM was aware of the problem from the diagnostic and since I received a recall from them there was no need for the diagnostic to be repeated and if they had any intention of wanting to help me then they would not have tricked me into paying a GM dealer for this service. This  was simply a tactic to scam me as I was told AFTER payiny GM for another diagnostic that there wasn't anything that they could do for me.  During this whole time, I had dealt with three embassadors who all assured me that something would definitely be done about this problem so I believed them. In other words, they lied and betrayed me. What they offered me instead was a $1,500 incentive only if I purchased a brand new vehicle from them - what an insult! ALL dealers offer incentives when purchasing brand new vehicles and many alot better than this.

Since I wasn't happy with the outcome, I called GM and demanded to speak to a supervisor in charge. I was contacted by ANOTHER embassador (4th embassador so far) who was the worst one to deal with. Not only was she very rude and cold, but it was obvious by the way she spoke to my us that she didn't care and had no intention of helping to resolve the problem. She kept replying "I'll note this in your file" rather than discussing what can be done which is what a good business will do for it's customer.

General Motors just lost another loyal customer. Before this incident, we wouldn't think twice about buying another GM vehicle but if this is how they treat their customers, then all I can say is that I will NEVER buy another vehicle from GM again. Customer service is by far more superior to consumers than price or anything else as you never forget if you are not treated with respect or shown any compassion. My father was going to buy a new vehicle also as he has always owned a GM vehicle, but now he will buy another GM vehicle either. Even if it means spending a little bit more from the competition, at least you can be assured that you won't be treated this poorly.  So that will be two customers lost all because GM's customer service SUCKS!  GM you are only hurting yourself as word of mouth and negative reviews spreads quicker than any disease. It's fair to say that GM is like a disease - it destroys the loyalty of their customers and trust.

 


This report was posted on Ripoff Report on 03/17/2014 09:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/General-Motors-of-Canada-Ltd/Oshawa-Ontario-L1H-8P7/General-Motors-of-Canada-Ltd-General-Motors-of-Canada-does-not-care-about-its-customers-1131205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Update

AUTHOR: Angie - ()

I just got off the phone with the Service Manager by the name of Lori. She did not resolve my complaint regarding the second diagnostic or will refund me the cost either. It's fair to say that GM does NOT care about their customers or have any intention of helping you which they mislead you to believe. They are very manipulative in their business tactics of getting you to spend hundreds of dollars for something that didn't need to be repeated (2nd diagnostic) assuring you that your problem will get resolved only to find out that you were burned. Don't repeat the mistake I made of trusting GM or thinking they are a good company as they are not.

I'll tell you how the Manager offered to help me. She tried to offer me a gift certificate for a free oil change(how pathetic) thinking this will make up for all the grief, being scammed out hundreds of dollars for the second dignostic which they will not refund and not to mention doing nothing about the recall issue.  By the way, I didn't expect GM to pay in full for the recall, but at least 1/2 as this problem was mentioned to the GM dealer in Thunder Bay back in 2005 but was dismissed.  This was the reason we hoped that GM would cover some of the costs as we had this problem before when the recall was still under the 5 year free repair.  In other words, it's too much to ask for anything as they don't care and won't help you. It's useless to deal with these ruthless, money hungry people at GM and not to mention a total waste of your time. They only care about PROFIT and nothing else! Read all the bad reviews as this proof enough of what type of company you are dealing with.

As for the individual who replied to my report. You had wanted to know what the recall is about. The recall has to do with 2004-2005 Chevrolet Colorado or GMC Canyon pickup trucks equipped with 2.8L 4 cylinder of 3.5L 5 cylinder engine. There is a condition where the engine intake valve seats may wear which will cause partial misfire and illumination of the SES light. It will exhibit signs of engine idle roughness. The repair will cost $4,200. to repair, plus I'm out $389 for the two diagnostics (one which wasn't necessary). GM is a disgrace, lies to their customers and misleads them into believing that they will help you only to be out $$$$ in the end. Don't trust them. Avoid them at all costs!

 

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#2 Author of original report

Explanation

AUTHOR: Angie - ()

My complaint has to do with GM pursuading me to get a second diagnostic on my vehicle when I had paid for one two months ago (Dec/13) by another licensed mechanic. This is what my complaint is about as GM would NOT accept the diagnostic report from the other mechanic. It was the advice of this mechanic who advised me to contact GM to file a complaint as he is well aware of this "problem" and the recall.  So in other words, I paid TWICE for the same work which I think is unfair. Also, if GM had any intention of wanting to help me they would have talked to their service manager PRIOR to getting me to spend money on a second diagnostic since the problem was already diagnosed. Instead, they said that I had no choice but to get another diagnostic done by a GM dealer and THEN they will see what could be done. This is where I feel that I was ripped off, lied and betrayed and I think if you or anyone else were in my situation, you would feel the same way. I am out nearly $400 for 2 diagnostics and got no where. What a waste of time and effort for nothing!

I am in the right to file a complaint on this website as I was "ripped off" and making others aware of how GM treats their customers.

 

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#3 Consumer Comment

My crystal ball must be defective, because it can't point out ANYWHERE in your original post..

AUTHOR: Ken - ()

"Not that I owe you an explanation, but what I experienced now happened back in 2010 (5 years within the

recall notice).."

that this happened in 2010.  I also didn't miss your objection to paying for a second diagnostic, but that's the price you pay for having the test done by the dealer.  Sorry they couldn't help you out, but you didn't mention WHY they denied repairing your vehicle for free.

Also, you don't have to like the rebuttals filed here, but that's the price of posting here. Anyone and everyone can post what they like and you can feel anyway you want about it. You also failed to mention what the "defect" was and the cost of fixing it.

 

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#4 Author of original report

Can't you Read-obviously missing the message!!!

AUTHOR: Angie - ()

You OBVIOUSLY don't understand as you don't know what the case is all about so don't go shooting off your unwelcome comments as I don't appreciate it!  Not that I owe you an explanation, but what I experienced now happened back in 2010 (5 years within the recall notice) which was missed by the same GM dealer.  My complaint is with the second diagnostic that GM got me to do on my vehicle. Would you appreciate paying for a service that you already paid for - I THINK NOT!

Yes, I am a loyal customer as ALL my past vehicles with the exception of one have been GM. By your comments, yes I believe that you work for GM or just have nothing better to do with your time!  Get your facts straight!!!

 

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#5 Consumer Comment

If the warranty on your vehicle was for nine or more years, they Ripped you off.

AUTHOR: Ken - ()

If not, they owed you nothing as THEIR tests likely confirmed.  Don't see the Ripoff here. How "loyal" a customer could you be if the last car you bought from them was NINE years ago.

Nope, I don't work for them.

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