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Report: #1335204

Complaint Review: General RV of Tampa - Dover Florida

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  • Reported By: O.C. — Seffner Florida USA
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  • General RV of Tampa 13396 E. US Highway 92 Dover, Florida USA

General RV of Tampa Lack of service; failure to aid customer Dover Florida

*Consumer Comment: O C i’m sorry about your RV troubles I am an expert witness in the RV Industry

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The goal of any customer service initiative is to provide service before, during and after a transaction to create a level of goodwill which ensures future transactions and/or referrals.  This goal must be exemplified by everyone within the organization; every individual whom meets a customer should understand that to provide exceptional service an issue may need to be escalated to someone who can provide resolution if they find themselves unable.  Recently, I had the opportunity to participate in a poorly executed customer service initiative when I purchased the Apex Nano BHS trailer for hunting. 

The post-sale experience I endured can be described as deplorable; a heinous blend of injurious insult, flagrant disregard, and incompetence sprinkled with inaction.  The trailer was delivered to a location approximately three miles from General RV’s location in Dover, FL with the intention of self-transporting the hunting trailer to Palmetto prior to journeying to Georgia.  Once the vehicle was in Palmetto it was discovered that the lights were not functioning under battery power.  A telephone call was placed to General RV of Tampa the next day regarding the concern; the suggested remedy was to charge the battery for a 24-hour period.  “Should this be necessary on a brand-new coach?”, I asked myself.  24 hours passed, yet, the lights still failed to function on the battery only option.  Knowing that the trailer will be leaving for Georgia in the morning I, again, telephone General RV of Tampa.  This time I am directed to voice mail, and, after not receiving a return call within two hours I call back.  Again, voice mail limbo.  Experiencing mounting concern regarding the non-functioning feature I call General RV of Tampa again in the hopes that they will understand my need for a solid resolution.  This time, with little attempt to be courteous or interested, the receptionist ushers me to my third stint in voice mail limbo. 

Four hours into voice mail limbo I am invited to participate in a game of thoughtless troubleshooting in which no proposed alternative remedies the issue – unless one considers the suggestion of bringing the vehicle back in thirty hours after the initial reporting of the problem a remedy.  Being unable to bring the vehicle in because I run a business myself the employee transfers me to the Pick Up and Delivery department where, again, I am left in voice mail limbo.  Two hours pass with no response so, once again, I call General RV of Tampa.  Or should I say I tested the effectiveness of their voice mail system for the 5th time?  Six and a half hours after my initial call I am contacted by General RV of Tampa only to be told that all the drivers have gone home for the weekend.  At this point in time I decide to postpone the trip to Georgia and take the trailer back to General RV of Tampa for diagnosis and repair.  Upon picking the trailer up 48 hours later it is indicated that a converter had gone bad.  Wouldn’t a pre-sale QA check have caught this?

Feeling confident that the issue has been resolved the trailer and I travel to a remote hunting location over 500 miles away in Georgia.  The lights are working.... but not the hot water!  After four days of cold showers in 42 degree weather action is required.  After researching possible causes of the issue, and disassembling the bottom bunk to locate the offending valve I find 3 valves – all in the open position.  This warrants the return to voice mail limbo in which, 500 miles away and exhausted from cold showers and even colder customer service, I ask Jason Cohan – the Operations Manager, to please have someone call me Monday morning.  Is it even necessary at this time to say no return call was received or would that be a plot buster?

Returning to Siri for a solution I located an RV mechanic over 40 miles away from my remote hunting location.  In one telephone call, which a human being answered, the gentleman resolved my cold-water issue for me.  The only action required was to close the center valve.

Now, home from Georgia, I find that I must say how appalled I am with General RV of Tampa and their lack of customer service.  With an unresponsive leadership at the helm can any customer expect a good experience?  After 20 years of running a service oriented business myself I know the answer to that question – no, unequivocally no!

This report was posted on Ripoff Report on 10/26/2016 01:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/general-rv-of-tampa/dover-florida-33527/general-rv-of-tampa-lack-of-service-failure-to-aid-customer-dover-florida-1335204. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

O C i’m sorry about your RV troubles I am an expert witness in the RV Industry

AUTHOR: Consumer - (United States)

POSTED: Thursday, November 30, 2017

I’m sorry for your troubles and I want to post some helpful information for you and many other RV buyers. Several years ago I own a RV repair business and I got so many complaints of people buying brand new motor homes and have had so much troubles with defective components  and this should never happen especially on a brand new motorhome. 

  There are so many RV dealerships that sell brand new motor homes that refused to do any pre-delivery inspections before they place these motorhomes on the lot for sale.  I personally believe that many of these RV dealerships refuse to do these predelivery inspection because they do not want to pay their staff to do it.  Instead they would rather you buy the motorhome and bring it back and activate a warranty claim then the RV dealership gets paid to do the work.

 I offer my services to attorneys that represent RV buyers at no cost to show them what to look for when they activate a lawsuit against any RV dealership of their choice .

 One of the most important things that should be checked out on a brand new motorhome is the LP gas system and let me explain how explosive propane really is 

 Most RV technicians do not understand the expansion rate of propane here are the facts 

 If you have 1 gallon of propane in the tank it’s in a liquid form under pressure inside of the tank if that 1 gallon of liquid propane is released into the atmosphere because of a leak that one liquid gallon will expand a 270 gallons of explosive vapor. 

1.  5 gallons of propane is equal to  1350 gallons of explosive vapor

2.  25 gallons of propane is equal to 6750 gallons of explosive vapor

3. 50 gallons of propane in the tank is equal to 13,500 gallons of explosive vapor. 

 Now I am sure that you would like to know if you buy it brand new or used motorhome you want to know if the LP gas system leaks or not.  Ask your favorite RV dealership if they can show you the predelivery inspection documentation or the motorhome that you purchased and ask them to show you that leak down test results before you buy a motorhome never after you sign a contract. 

 If they can’t provide you with this kind of documentation you need to get up and walk out and refused to part with your money.  When you buy a brand new motorhome you want the experience of enjoying a brand new motor home without any troubles, just like for the most part when you buy a new car.

 A law firm in my past hired me to go up against one of the biggest RV dealerships in the country and I proved that the dealership was submitting fraudulent documents with Gord signatures on a predelivery inspection report. I prove to the judge that the document and forge signatures and a proper predelivery inspection was never done on the motorhome and after evaluating the motorhome which was a brand new motorhome I documented 27 pages of repairs  that the motorhome need it I made a believer out of the court that the motorhome should’ve never been on the market for sale until after everything was fixed not after he was sold.

Remember you can’t get any TV station or News Reporter Politician Reviews to do any stories on fraudulent misrepresentation RV sales because they get a lot of money from RV dealerships in the form of advertising money.

 Every RV fire should always go to Rip Off Report and read the reports that have been posted over the years before you go to any dealership of your choice.

Now I encourage you to go to RipOffReport.com  on the homepage just a little ways down on the right-hand side you will see Rip Off Report live. 

 Go to that page and scroll down a little bit on the right-hand side once again and look at the black audio player and listen to the very top number one show  listen to it completely that’s me  reveaking scams in the RV industry.  Listen to that show a couple of times the second show was me talking about scams in the automotive industry.  Any law firm who knows what they’re doing when it comes to RV dealership cases that’s worth a grain of salt  would agree with everything that I say.

Please do your homework before you part within leave your money please continue to read some of this information that I’m going to post below  this is a predelivery inspection check sheet list that RV dealership should be using but they don’t because they don’t want to pay for it. 

BEST REGUARDS YOUR RV BUYER ADVOCATE....

The most important functions of an RV are not listed on their list.  Items like the 

1. LP gas furnace does it leak LP GAS ?

2.  The LP gas hot water heater.

3.  The LP gas stove.

4.  The LP gas refrigerator.

5.  The ammonia gas system in the refrigerator  does it leak ?

6.  The power supply converting 110 V AC over to 12 V DC.

7.  The complete plumbing system does it leak ?

8.  Does the plumbing system have a water pressure regulator 

9.  The sewage system the black water and the graywater tanks do they leak ?

10.  All of the 12 V system batteries ?  Are they holding a charge 

11.  Does the complete electrical system on the 12 V DC side have any battery drains ?

12.  The air conditioning systems the dash AC and the roof AC do they work properly.

13.  Does the roof AC unit look like it's properly secured to the roof where it will not leak water when it rains ?

14.  Does the shower or the toilet leak water underneath that wood rot the wood out under Neath the shower or the toilet ?

15.   The water pump for the RV aspect of the motorhome does it leak it does it  maintain normal operating pressure ?

16.  Does any aspect of the RV have rotten wood ?

17.  Does the LP gas system have leaks anywhere throughout the system ?

18  does the LP gas regulator maintain a normal operating pressure without league downs ?

19  does the RV come with all of the owners manuals  for safe and normal operation knowledge ?

20  does the RV have leveling jacks to do the work without hydraulic leaks?

21  has the LP gas furnace been checked for any carbon oxide leaks ?  Which can be deadly if not check properly ....

22.  When driving the motorhome does the  motorhome engine charge the RV batteries properly ?

23.  Does the motorhome have slide outs and are they properly aligned so they do not create drag to wear out the electric motors ?  I could make this list five times longer.

I could go on for days when it comes to RVs and complete system checks.  If someone's only going to charge you a couple of hundred dollars for a complete system check on the motorhome they are an idiot because they don't know what they're doing they don't know the complete systems of a motorhome you cannot take a RV to an automotive shop and have it checked out it's completely different then a car or a pick up truck or a little minivan.

Whoever created this business model has no clue what they're doing.   I feel their business model is to refer you to local automotive shops to have your cars and vans and pick up trucks checked out and they are the middleman to make money on work they've never done.  The above is my opinion.

When a RV dealership does not perform an LP gas system leak check is that a safe situation for the consumer or a unsafe situation for the consumer ??

 

 Shady RV dealerships don’t like me talk 

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