• Report: #1047014

Complaint Review: General Steel | Ripoff Report Verified™ ..businesses you can trust. Commitment to customer satisfact

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  • Submitted: Mon, April 29, 2013
  • Updated: Thu, May 02, 2013

  • Reported By: Darrell — Battle Ground Washington
General Steel | Ripoff Report Verified™ ..businesses you can trust. Commitment to customer satisfact
1025 S. Yukon #250 Lakewood, Colorado United States of America

General Steel REVIEW: General Steel unlimited commitment to customer satisfaction. General Steel brand buildings widely recognized brand of steel buildings in America because of the Generals superior building quality, unmatched commitment to customer satisfaction and project success. General Steel sets the standard for customer service in the pre-engineered steel building industry, unparalleled customer service record of 0 unresolved customer issues spanning two decades providing steel buildings throughout America and internationally.

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Ripoff Report REVIEW / General Steel Corporation Commitment to Customer Satisfaction

General Steel is committed to the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business, ..Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

 

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
General Steel is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


By Ripoff Report

General Steel approached Rip-Off Report with the intent of wanting to resolve any customer issues and reports posted on Rip-off Report by engaging customers in General Steels customer service and mutual resolution program. As a Part of the Corporate Advocacy Program the General Steel has asked the Ripoff Report staff to send an email to all of those who filed a complaint in the past, letting the customer know, the General Steel is committed to mutually resolve the issue, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure General Steel does what they agreed to which is to engage those customers in its customer service and mutual resolution program. The people at General Steel did just that and will continue to demonstrate a superior commitment to serving its customers. General Steel has gone through great lengths to make sure they try and resolve any and all customer issues. General Steel has not only joined the Corporate Advocacy Program, the General has carefully established customer service protocols because the General wants its customers to know they will mutually resolve any and all customer issues. General Steel will stop at nothing to make sure anyone who contacts General Steel is completely taken care of. General Steel stated Everyone knows we have the best buildings in the industry but what really makes a difference is our limitless customer service. Whether the customer is just exploring the possibility of a steel building project or if the customer purchased a building from us 20 years ago, our commitment to serving our customers never ends.

GENERAL STEEL CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

General Steel is a privately owned debt free company with unmatched experience and service spanning two decades. General Steel specializes in supplying pre-engineered steel buildings and limitless customer service to churches, business owners, and private individuals who want to expand their church, business, or personal real estate assets with a premier quality steel building.

WHY GENERAL STEEL IS BETTER THAN THEIR COMPEDITORS

We have all witnessed countless industries change and evolve to better serve its customers. The steel building industry is no exception, before General Steel those wanting to take advantage of a pre-engineered metal building for their construction project had to turn to a contractor, however today and over the past two decades General Steel has created a way for the general public to cut out the middle man and purchase a steel building that will perfectly suit their needs without paying a contractors retail price. Unfortunately as in any other industry there are more pretenders than experts offering pre-engineered steel buildings. Every day consumers search for a reputable steel building company but more often than not, they find themselves browsing through the website of a company who is just a pretender. This is why brand names exist in every industry, a brand provides consumers a name they know and can trust. General Steel is the dependable brand name America knows and has trusted with their steel building projects for two decades. Although General Steel is not new the experience you will have with the General is new to the steel building industry because it cannot be imitated. General Steel has designed, adjusted and tailored its ethics, compliance and customer service division over tens of thousands of steel building projects. Therefore when a customer deals with General Steel their project will not only benefit from the teams of experts General Steel assigns to every project so that every detail is communicated and executed, the customer will also enjoy working with General Steel because there are no hoops to jump through in order to have questions answered or resolve issues because there is a dedicated division for every aspect of the project and these divisions are made up of experienced professionals who will stop at nothing to make sure every General Steel customers steel building project is a success.

General Steel / Statements from the owner.

My name is Jeff Knight and I am of owner of General Steel Corporation. I would like to thank you for considering us for your steel building project and taking the time to review General Steel, as vetting a company is very important and we at General Steel recognize your steel building purchase is most likely one of the most important purchases of your life. As you probably know, General Steel Corporation is the most widely recognized name in pre-engineered steel buildings and our company has maintained its position as the industry leader by supplying the most superior steel building product accompanied by industry leading customer service. This is evidenced by our unmatched customer service record of 0 unresolved consumer complaints spanning tens of thousands of projects and General Steel receiving an industry award for best steel building supplier every year since 2007. We continue our commitment to every customer by backing up the quality product we provide with our 50 year warranty and by providing never-ending customer service. When you work with General Steel it does not matter where your building will be located, if you are purchasing a small storage space or a large manufacturing facility your building will be backed by the Generals 50 year warranty and you can call our dedicated customer service division at any time, even 50 years from now and our team will provide you with the best customer service available anywhere. General Steel has a see for yourself guarantee because when you experience General Steels commitment to you it will be easy to understand why when customers such as Boeing, Dow Chemical, NASA, General Motors, Napa Auto Parts, Disney and even your neighbor need space they call General Steel!

Superior Quality Buildings.

At General Steel we pride ourselves on a culture of limitless customer service and supplying our customers with a superior quality steel building. Our buildings are all American made featuring engineer certified anchor bolt plans and drawings, submerged arc/welded frames, standard A-325 structural bolts, 26 gauge steel, all I-beam construction, high PSI strength plates, a deluxe architectural trim package, pre-punched components, choice of panel and trim colors, custom eave heights, clear span framing, low lifetime maintenance, 40 year paint warranty, and a 50 year warranty among hundreds of other benefits that are characteristic of a General Steel brand building. And to top it off, the Generals attention to detail and ability to execute every last detail of any project goes hand in hand with our unmatched commitment to customer service so the experience you have with General Steel will mirror the quality steel building you receive.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .

As stated above, General Steel Corporation is committed to 100% customer satisfaction and has a proven this with its track record of exactly 100% satisfaction spanning tens of thousands of completed projects. General Steel has made and will continue to make every possible effort to ensure that all customers have a positive experience throughout the process of their project and forever after the completion of their building. After speaking with the management at General Steel and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give General Steel a positive Rating. General Steel made efforts to ensure that all customers were satisfied and its President Jeff Knight assured Rip-off Report that General Steel has a well-defined and evolved business model that results in a corporate culture of 100% customer satisfaction as the top priority. Jeff Knight, the owner of General Steel, stated We thoroughly investigate all customer issues and use them as tools to improve our customer service and apply each issue to our companys ongoing education training program our dedicated staff attends weekly. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with General Steel remain strong, consistent and positive as they have been for two decades.

STATED IMPROVEMENTS FROM GENERAL STEEL.

As an addition to General Steels ongoing mandatory ethics and compliance training program, General Steels customer service division will contact customers monthly to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. General Steel Corporation is willing to go beyond the call of good customer service and do what it takes to arrive at a mutual resolution in regards to any customer issues or questions 100% of the time. At General Steel we offer a dedicated customer service division. This division is made up of professionals who are tasked with the sole responsibility of mutually resolving any and all customer issues and questions. General Steels customer service division provides General Steel customers with a direct line of communication, there are absolutely no hoops to jump through or gatekeepers, simply direct quick resolutions.

WHAT TO LOOK OUT FOR IN THIS INDUSTRY

General Steel continues to be committed to educating our customers, and prospective customers, to make their building project a true success. Throughout recent decades General Steel has been the dominating force in the steel building industry, supplying our customers with the best buildings on the market and services second to none. We have developed programs to help our customers in every phase of their projects from inception to completion. General Steel has teams of professionals to meet your building needs no matter how large or small. Over the years we at General Steel have seen many competitors come and go and try to imitate General Steel. There is nothing wrong with striving to try to be like the industry leader. In fact, healthy competition always works out best for the customer. However, we have witnessed how the internet has greatly changed the dynamics in the industry. General Steel feels an obligation to prospective buyers to speak out on this topic. At General Steel we have seen and heard too many horror stories of how people just like you, fell victim to the internet. The internet can be a wonderful tool for many things. However, there are two major pitfalls it has created in the steel building industry. The first problem is that it makes everybody look the same! That gives customers a false sense of security. When all of the websites look relatively the same you should just be able to shop for the cheapest price, right? Well the answer is a resounding NO! Most of those websites are just that only websites! On the other end you have nothing more than a couple of guys and a computer. When you dont have a legitimate company with true professionals backing you up, you can only imagine the catastrophic results that can happen.

Unfortunately, at General Steel we receive countless phone calls with stories of how different people thought they found a great deal on the internet and now they cant get a returned call; or the website is no longer there; or they changed the price on me! The list goes on and on from there. Our hope is that General Steel can keep this from happening to you. Consumers need to ask themselves, have I ever heard of this company? Will they be there to help me when I need it? When it comes to a building project, it is not worth taking chances. You need the strength of a company you know and can trust. General Steels thousands of satisfied customers can attest to that. The second problem we have seen develop is that people can post anything they want on the internet regardless of whether it is true or not. Whats worse is that websites post these disparagements without vetting them for accuracy. We know that is probably not new information for you, but we have found that competitors are sinking to new lows in these tough times. We have been finding that since they cannot compete, our competitors will try to play dirty. They have even gone as far as pretending to be customers of General Steel and posing false complaints on the internet. They do this in hopes to scare customers away from doing business with General Steel, opening up the chance for them to make a sale. There really are people out there that go to those kinds of measures. We at General Steel thought that we should clear the air on this subject. Despite anything you may find on the internet, General Steel has a complaint ratio that is unprecedentedly low in the industry.

We will go to the most extreme lengths to make sure that our customers are taken care of. .. General Steel is an independently owned debt free, full-service pre-engineered steel building corporation that provides the only the highest quality American made buildings and superior customer service throughout the United States and Internationally since 1997. General Steel provides everything from pre-construction services to full turnkey construction projects to churches, business owners, and private individuals who need to expand with a top quality pre-engineered steel building. *Any consumer not receiving satisfaction from a member of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication to customer service means that General Steel will do whatever it takes to make sure their customers are properly taken care off. In the future, if anyone has any complaints or concerns with General Steel, you are invited to contact them directly via email: questions@gensteel.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call General Steel Corporation directly at 1-800-406-5126, and ask for Bruce Graham, Vice President of Customer Service.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with General Steel or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com ..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with General Steel Corporation.

Here's why.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about General Steels Commitment to Excellence and Consumer Satisfaction. .... Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..

..by consumers, for consumers

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This report was posted on Ripoff Report on 04/29/2013 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/General-Steel-Ripoff-Report-Verified-businesses-you-can-trust-Commitment-to-customer-satisfact/Lakewood-Colorado-/General-Steel-REVIEW-General-Steel-unlimited-commitment-to-customer-satisfaction-General-1047014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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