- Report: #1080431
Report - Rebuttal - Arbitrate
Complaint Review: Genesis Custom Furniture
Genesis Custom Furniture13161 Rosecrans Ave Santa Fe Springs, California USA
Genesis Custom Furniture / Genesis Fine Furniture / Genesis Furniture bait and switch, misrepresentation, fraud, poor customer service, suspended corporation Santa Fe Springs California
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We recently purchased a bed frame and mattress for my daughter from Genesis as advertised on their website (http://genesiscustomfurniture.com/clearance_items). The correct mattress set as advertised in the web ad was not provided but we were given a sub-quality mattress which was tagged as refurbished and constructed of used materials. This was not disclosed in the ad, when the purchase was made or at the time we picked up the items.
I asked that Genesis Custom Furniture arrange for and deliver at their own expense the correct pillow top mattress as shown and advertised on their website ad and remove the refurbished set provided to my daughter. It is my opinion that Genesis engaged in bait and switch and misrepresentation in this transaction unbeknownst to my daughter or to me. My demand for reconciliation via a letter delivered in person to someone identifying himself as “Julio V. [continued below]....
Business Name: Genesis Furniture
Business Address: 13161 Rosecrans Ave
Business owner: Julio C Hernandez/President
Business License #: 0636-131610000
Expiration Date: 06/30/2012
This report was posted on Ripoff Report on 08/30/2013 07:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Genesis-Custom-Furniture/Santa-Fe-Springs-California-90670/Genesis-Custom-Furniture-Genesis-Fine-Furniture-Genesis-Furniture-bait-and-switch-mi-1080431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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