• Report: #1073818

Complaint Review: Genius Mailers Express

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  • Submitted: Wed, August 07, 2013
  • Updated: Thu, August 08, 2013

  • Reported By: Dean — Ocean New Jersey
Genius Mailers Express
1840 Gateway Drive San Mateo, California USA

Genius Mailers Express GMX took my money and never honored our contract. San Mateo California

*Author of original report: This was a misunderstanding

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Spoke with John Payne of Genius Mailers Express and he did a great job selling us on his company's advertising services.  We agreed to use his services, signed contracts with him and sent him money.  We were promised that our advertising campaign would be up within 48 hours and it was not.  We have sent him numerous emails and left him countless voicemails and he NEVER calls back.  Our checks were cashed the day they got them (almost 3 weeks ago!) and we have nothing to show for it.

Every time we call any one of the three phone numbers we have for this company, we get voicemail.  We have requested a refund of ALL of our money and have yet to receive even a reply to the email. 

Stay away from this company - they promise you the world but do nothing but take your money.  Once they have your money, you will never hear from them again.


This report was posted on Ripoff Report on 08/07/2013 09:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Genius-Mailers-Express/San-Mateo-California-94404/Genius-Mailers-Express-GMX-took-my-money-and-never-honored-our-contract-San-Mateo-Califo-1073818. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

This was a misunderstanding

AUTHOR: Dean - ()

After working with Genius Mailers Express, it has been determined that this was all a misunderstanding; therefore, I am retracting my original statement. 

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