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Report: #280472

Complaint Review: Genuine Warranty Solutions - North Las Vegas Nevada

  • Submitted:
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  • Reported By: West Chester Ohio
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  • Genuine Warranty Solutions 3470 W. Cheyenne Ave, Suite #500 North Las Vegas, Nevada U.S.A.

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I purchased an extended warranty on boat & motor, when I received documents cover letter it stated; " Prior to making a claim, your vessel must undergo a mechanical fitness survey if it is not under a builders warranty during the time you purchased this service agreement." When I called Genuine Warranty and ask if they could send me that survey form I was told by the customer service person (Karen) there was not such a form.

All I had to do was take it to a marine dealer (Mercury) and have them do a mechanical inspection. When I did that the dealer wanted to know what they were suppose to inspect. I call back and asked Karen if she could give me/us some guidance, a copy of what others have sent in, she could not do that. I asked her to blank out the other customer personal information and send me what others have supplied. She said she could not do that and stated that all I needed to do is a going over all the mechanical parts of the boat and motor. I asked if a compression test would be good to have and she stated that that would not hurt.

I also did spark plug replacement before this mechanical inspection. During the inspection a cam seemed to be an issue. They were not sure but I had it replaced. This was on #6 and after they replaced I was instructed to test it out, the motor ran out bad and I took it back for them to re-inspect, at that point corporate Mercury service person was on site and he was involved in the re-adjustment. After that I took the boat back out for a test and it ran great 41.2 MPH. After that I contacted Karen at Genuine Warranty and I sent the repair order with the compression test and the inspection that the Marine Dealer did. All of this occurred in April 2007.

In October I took the boat out and when I got past the no-wake buoy I kicked it in and all hell broke loose and I immediately shout it down. I took it in the shop to see what was up and that took 3 days. When I got the bad news I call the claim department. The rest is now they are telling me I did not have the correct forms, I trying to fraudulently filling out an inspection form, that they sent me and told me to have filled out. Where was this form back in April? I sent it to the Marine dealer asked him to pull the mechanical inspection and fill out the form and send Genuine Warranty and me a copy. Also they say they talked to the marine dealer, my marine dealer said that they have not talked to them.... I believe they are doing a bait & switch. I sent them money and tried to comply with what was asked in good faith. I do not believe they are doing the same.......!!!!! Attached is a copy of their inaccurate statements.

This letter is being sent to you regarding a recent claim you have made on your contract, which is being declined. As a result of the unique circumstances
surrounding this claim and the violation of the contract, the contract has been cancelled.

On April 23, 2007 at 9:32am, after Genuine Warranty mailed your welcome package and reminder of the inspection requirements, you called stated
that you changed your own plugs, and you had no existing inspection from financing or insurance. On May 14th 2007 at 1:45pm, you called stating that you had the inspection completed.

When your claim in October came in for the new engine block, we notified you again that the inspection had not been completed. You faxed us the same repair bill for the cam that said Check all systems found bad cam on #6 from May 14th 2007. This does not suffice as an inspection, nor was approved as one.

You were emailed a sample blank inspection checklist, and then returned it completed with a date of 5/14/2007 and signatures from the dealers inspector and service manager.

The exact sample blank inspection that was sent to you did not exist until the end of June 2007, a month after you claim the inspection was completed.

Please note each page of the inspection checklist has its form revision of 06/07 on each page. Your inspection was filled out and faxed to us with language from your email to make it appear it was done in May 2007. The nature of fraudulently filling out an inspection form in order to bring an existing contract into compliance with the intent of getting a claim paid is against the contract.

Unrelated to the inspection problems described above, the failure of the engine block is due to the piston on cylinder wall #3 being broken, and then continuing to operate the vessel. The piston is a covered component of the contract under the Engine section, however any incidental or consequential damage or loss caused by a breakdown of a covered component are specifically listed as Non-Covered Components and Non-Covered Failures. Additionally, the contract also states that no coverage is available to components that are Damage caused by continuing to operate the vessel while components have already failed. The entire engine block is not a covered component, only the parts internal to the engine block.

We respectfully request that you take the time to review the terms and conditions of the contract to better understand it. Circumstances such as these are extremely rare. Genuine Warranty promotes productive cooperation when there is a claim that results in a denial. Please respond to us in writing with any questions or clarification needed, or with any other information that did not consider or have presented to us.
Sincerely,
Genuine Warranty Solutions Inc.

Bgp
West Chester, Ohio
U.S.A.

This report was posted on Ripoff Report on 10/23/2007 06:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/genuine-warranty-solutions/north-las-vegas-nevada-89032/genuine-warranty-solutions-inc-did-not-file-correct-documents-switch-to-a-form-that-need-280472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 Author of original report

update

AUTHOR: BGP - (U.S.A.)

POSTED: Tuesday, December 18, 2007

I received a rebuttal response from BBB Las Vegas Nevada that Ben Nuon wrote, what a bunch of lies the man did not even sign the letter.
Worst of all is he stated he sent a refund check, again like always with him no check no refund. I wish I could attach his garbage response. I also got a phone call fron the State of Florida, Mrs.Patti Turpin, Florida Department of Financial Services 850-413-4500 contacted me; she is very interested in Mr. Nuon and Genuine Warranty. Mr. Nuon past owner of Exotic Warranty is still under court actions as the State of Florida has outstanding legal issues and claims against Mr. Nuon. The claims are in excess of $50,000 owed to the residence of Florida. They are very interested in getting with and are currently working with their counterparts in Nevada. With all of this being said Mr. Nuon is not very trust worthy and I would not take any statements he says with a grain of salt. Basically he is a fraud & a liar, nothing more than a common thief who is using the Internet as the darkness of night to do his dirty deed. Additionally he has offshore his e-mail, web site and all of its contents to New Zealand so the US government and the states cannot gain access. Do not buy anything from this Company you will be sorry.;( Be aware that PremierWarranties.com is a broker and they were very threaten by my questions. Do not purchase from them you will be sorry. :(

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#2 Author of original report

Genuine Warranty Solutions, Inc unfair and deceptive trade practices!

AUTHOR: Bgp - (U.S.A.)

POSTED: Tuesday, November 06, 2007

Genuine Warranty Solutions, Inc unfair and deceptive trade practices!
Mr. Ben Nuon, Genuine Warranty Solutions Inc. 3470 W. Cheyenne Ave, Suite #500 North Las Vegas, NV 89032Has never followed through with one thing he said he will do......

Florida Attorney General Bill McCollum has received your email regarding your concerns with Genuine Warranty Solutions, Inc, which is also known as
The Exotic Warranty . Attorney General McCollum asked that we respond.

This office is concerned about all potentially unfair and deceptive trade practices that may have the tendency or capacity to mislead consumers. We use complaints such as yours to develop information about patterns of business activity which may indicate the need for formal investigation or action to protect the broad public interest. In cases of statewide significance, when substantive evidence is accumulated indicating that a firm is systematically violating Florida law, we may investigate and take action on behalf of the collective legal interests of the people of this state. However, this office does not mediate individual consumer complaints.

The Florida Department of Financial Services (DFS), Office of Insurance Regulation, is the agency assigned responsibility for licensing, chartering, examining complaints and inquiries on warranty service plans in Florida. More information is available on its website at:

http://www.myfloridacfo.com/

The contact information for DFS is:

Florida Department of Financial Services, Office of Insurance Regulation 200 East Gaines Street Tallahassee, Florida 32399-0300
Telephone: (850) 413-3100
Toll-free within Florida: (800) 342-2762

Also, Florida's Department of Agriculture and Consumer Services, Division of Consumer Services (DACS), is the state clearinghouse for consumer complaints and has a voluntary mediation program to assist individual consumers. You may contact DACS online at:

http://www.800helpfla.com/

Or by mail at: 2005 Apalachee Parkway, Tallahassee, Florida 32399. The telephone number is (850)488-2221 or toll-free from within Florida (800)435-7352.

In addition, as it appears that this business is also operating in the State of Washington and the State of Nevada, it is suggested that you contact both Attorney General Office's in those states for any information and/or assistance these offices may be able to provide. Contact information is listed below:

Washington Attorney Generals Office
1125 Washington Street Southeast
P.O. Box 40100
Olympia, WA 98504-0100
Phone: (360) 753-6200
Website: http://www.atg.wa.gov

Nevada Attorney Generals Office
100 North Carson Street
Carson City, NV 89701-4717
Phone: (775) 684-1100
Website: http://www.ag.state.nv.us

An attorney can give you the legal advice which our office is precluded by law from giving to private individuals. The Florida Bar offers a Lawyer Referral Service which you may contact toll-free at (800) 342-8060. If you cannot afford an attorney, you may be eligible for low cost or pro bono assistance through a local legal aid office. The Florida Bar can assist you with this process.

Thank you for contacting Attorney General McCollum's Office. We hope this proves helpful.


To contact this office please visit the Attorney General's website at www.myfloridalegal.com and fill out the on-line contact form. Again, thank you for contacting the Office of the Florida Attorney General.

I have doing more research I have found out that they were doing business as The Exotic Warranty Company in Florida, a Judge put them into receivership and seized all assets; http://www.fldfs.com/Receiver/ExoticWarranty/company_info.htm
http://www.fldfs.com/Receiver/ExoticWarranty/related_documents.htm

Now they are back in business in N. Las Vegas Nevada as Genuine Warranty Solutions, Inc.
http://www.ripoffreport.com/reports/0/222/RipOff0222735.htm

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#1 Author of original report

Genuine Warranty Solutions Inc. File Correct Documents Switched to a form that need to be filed b4 claim. North Las Vegas Nevada

AUTHOR: Bgp - (U.S.A.)

POSTED: Wednesday, October 31, 2007

Buyer beware... not as easy to work with as information states.

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