• Report: #1067344

Complaint Review: Germain Lexus of Naples, FL

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  • Submitted: Tue, July 16, 2013
  • Updated: Tue, July 16, 2013

  • Reported By: Don — Somewhere In FL Florida
Germain Lexus of Naples, FL
13491 Tamiami Trail North Naples, Florida USA

Germain Lexus of Naples, Florida Lies, Deceptive Practices, Empty Promises, High-Pressure Sales Naples Florida

*Consumer Comment: Why odd?

*Consumer Comment: Odd

*Author of original report: EXTENDED warranty.

*Consumer Comment: Why?

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 We bought two new Lexus is250's from Germain Lexus, and we bought extended warranties at the same time. These warranties are refundable, and can even be prorated.

Long story short, we sold our cars (because they were disappointments) and requested refunds for the warranty. We received one, but not the other,so we're out $2,150.

Repeated emails to Germain Lexus, and even Lexus corporate office have had no results. We don't have a phone, but we do have email, but nobody will contact us back.

Even when we had the cars, the service was horrendous. We have never felt so uncared-about as customers in our lives.

Stay away from these junk cars made by Toyota. They're overpriced junk, and you're likely to be sold all kinds of 'add-ons' that you don't need, and if you try to get a refund, well... good luck.

Fortunately, I found a law practice that specializes in these cases, and will be filing suit against Germain next week.

 


This report was posted on Ripoff Report on 07/16/2013 04:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Germain-Lexus-of-Naples-FL/Naples-Florida-34110/Germain-Lexus-of-Naples-Florida-Lies-Deceptive-Practices-Empty-Promises-High-Pressure-1067344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Why odd?

AUTHOR: Brit - ()

 What is wrong with not having a phone? I don't have one, either. And by choice.

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#2 Consumer Comment

Odd

AUTHOR: coast - ()

Two luxury cars but no phone. That's rather odd.

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#3 Author of original report

EXTENDED warranty.

AUTHOR: Don - ()

EXTENDED warranty. As in beyond the length of the original factory warranty.

Because I don't feel that normal warranty is sufficient.

Because it was 'strongly suggested' we purchase the EXTENDED warranty.

Hope that clarifies. Sorry, I don't have time to play semantics all day.

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#4 Consumer Comment

Why?

AUTHOR: Jim - ()

You said you bought two "NEW" cars.  New cars come with a factory warranty.  Why would you buy an additional warranty??? 

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