- Report: #970687
Report - Rebuttal - Arbitrate
Complaint Review: getaroom.com
getaroom.com3010 LBJ Freeway Dallas, Texas United States of America
getaroom.com Misleading website, until after pay Dallas, Texas
www.getaroom.com website clearly listed a 'Non-Smoking' room and listed a price. ONLY after I gave a credit card # did the confirmation come back and state Preference for a 'Non-Smoking' Room NOT GUARANTEED.
I couldn't believe what I was reading on the screen. I immediately Cancelled the reservation, in less than 5 minutes. And just as immediately I got back a cancellation fee of one day's hotel room charge of $66.00+ dollars.
It gets worse. Per Tamarus Bedford, supervisor, it will take 7 to 10 days to get the credit back for the balance of the $189.00 total charge. I will probably have to make phone calls back to www.getaroom.com to actually get the credit. There is no excuse for this. What a ripoff.
Their cancellation policy is dated BEFORE the reservation is made. For example I made the reservation on Nov 17, 2012, and their cancellation policy is anything booked after Nov 16, 2012 is charged a one night fee. So each consumer will be charged a one night fee, period.
Mr. Bedford told me their policies and procedures are the same as hotel.com, and other online hotel reservation websites. If so, I will call the hotel directly, and get a guarantee of a Non-Smoking Room which I must have. I can not believe consumers put up with this nonsense.
After this disaster I than called the hotel directly, and got a cheaper rate, and a 'Guarantee of a Non-Smoking Room'! Lesson Learned.
I will be writing their corporate office, BBB in Dallas, Texas, Consumer Financial Protection Agency, and other interested parties.
This report was posted on Ripoff Report on 11/17/2012 02:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/getaroomcom/Dallas-Texas-75324/getaroomcom-Misleading-website-until-after-pay-Dallas-Texas-970687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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