• Report: #1078337

Complaint Review: GFI Software

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  • Submitted: Fri, August 23, 2013
  • Updated: Fri, August 23, 2013

  • Reported By: Spidernet — Fort Lauderdale Florida
GFI Software
4309 Emperor Blvd Durham, , North Carolina USA

GFI Software GFI MAX Remote Management does not do what is promised and their office does not return calls or respond to e-mail requests Durham, North Carolina

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GFI MAX Remote Management does not do what is promised and their office does not return calls or respond to e-mail requests

This software is very limited in its capability and does not do what the sales representatives promise. (No surprise there)

It does is pull reports from Microsoft event logs. If you are looking for detailed reporting system with real information on reporting this will create more questions than answers

The system is supposed to automatically bill a credit card but is buggy. There is no support available to fix the issue

GFI does not and will not send out statements after you start up a service

Finance department will not respond to phone calls and or e-mails

There is no management to contact to resolve complaints or to get issues escalated

So if it works for you great. If it does not there is no avenue work with this company

 Viper has been sold off to a different company and they are very responsive

Threat Track security has taken over that side and they even tried to get GFI to resolve their issues with me but GFI did not respond the them or myself

So GFI Viper is now part of Threat Track and I do recommend them

The best way to measure a company is not how they respond when things work but how they respond and support you when they do not

Be aware of what you are getting into with this company  


This report was posted on Ripoff Report on 08/23/2013 04:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/GFI-Software/Durham-North-Carolina-27703/GFI-Software-GFI-MAX-Remote-Management-does-not-do-what-is-promised-and-their-office-does-1078337. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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