• Report: #966828

Complaint Review: giftcards

  • Submitted: Fri, November 09, 2012
  • Updated: Fri, November 09, 2012

  • Reported By: swimh20polo — Long Beach California United States of America
giftcards
Internet United States of America

giftcards A gift card was sent to my address without a return address. Company wanted more information to activate card. Internet

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   My elderly father received a gift card in the mail with the Master Card logo. A letter was attached with minimal information (Red flag #1). I noticed it had my brother's email address. When I called the phone number, it gave me directions to activate my card. There were two options (Red flag #2 ): 1) Look for an email from the gift card company and follow the directions within it OR 2) Send a text message to a certain phone number.

   My father doesn't use text message service under his mobile phone provider. So I called again to speak to support, and they said they couldn't activate my card and they couldn't tell me why I received this gift card or who it is from (Red flag #3). I found that really strange. So I tried looking through his emails and there wasn't a email from the gift card company anywhere. Which forces me to send the company a text message from my mobile device. [continued below]....
..... I called the company again to speak to support and I immediately noticed it was the same person on the phone (Red flag #) and as soon as I spoke, they hung up (Red flag #4).

I provided the phone numbers that were on the letter below.
1-800-973-6671   9AM EST to 9PM EST Monday - Friday
1-888-676-5379   24/7 Voicemail Support - all messges returned within 24 hours

In the fine print at the bottom of the letter, it shows:

Consumer advisory  - Giftcards International Pte Ltd., the holder of the GiftCard stored value facility, does not require the approval of the Monetary Authority of Singapore.

I hope all of this will help in catching the person or people responsible.

This report was posted on Ripoff Report on 11/09/2012 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/giftcards/internet/giftcards-A-gift-card-was-sent-to-my-address-without-a-return-address-Company-wanted-mor-966828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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