- Report: #815086
Report - Rebuttal - Arbitrate
Complaint Review: giftcards.com
giftcards.comInternet United States of America
giftcards.com CANCELLATION FEE FOR AN ITEM THAT WAS NOT DELIVERED Internet
*REBUTTAL Owner of company: delivery by usps
*UPDATE Employee: Here to help
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I ordered on December 12, the expected delivery is Dec. 24th and on my third call, I was asked to wait until Friday for the delivery.
After trying to reason out with the customer service representatives, I was advised to call on specific times so I can speak to a supervisor or manager. I think it is your obligation to the consumers to call them in cases like these.
I think that the cancellation fee should not be charged to the consumers who did NOT receive the goods that they ordered.
They keep on saying that they don't have control over USPS, but then again, they should scrap USPS from their list of shipping services since this same scenario has been ongoing for 4 years now and giftcards.com has not done anything change it!
This report was posted on Ripoff Report on 12/28/2011 06:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/giftcardscom/internet/giftcardscom-CANCELLATION-FEE-FOR-AN-ITEM-THAT-WAS-NOT-DELIVERED-Internet-815086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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