- Report: #977581
Report - Rebuttal - Arbitrate
Complaint Review: gifttreae.com
gifttreae.com1800 W. Fourth Plain Blvd. Vancouver Washington 98660 San Diego, California United States of America
gifttreae.com BAIT and SWITCH date of DELIVERY is misleading advertising gifttree.com they BAIT you with PHOTO then do NOT deliver on ORDERED delivery date 4 days later in the areas they advertise online nor deliver the PRoduct(s) you would gladly pay for to receive San Diego, California
*UPDATE Employee: GiftTree Response
*General Comment: What are you really mad about?
problem is you dont get whats on the site if your in a rush and while there website promises a DAy of delivery on it
to draw you INTO the site to look
they cannot deliver 99% of there product on the specified date online
100% false advertising
i had searched google and called them in advance and they guaranteed they could deliver within 4 days advance of my order. so great i was set. But there links stated they were in San Diego
well i found out the gift basket from www.gifttree.com and not www.giftreae.com
they are in vancouver washington central office and more of a call center
there products all SAY a deliver day on them on the website but i ordered 4 days in advance of a delivery date
and they could not guarantee that date
so instead they delivered today... the 3rd day... and guess what they did... they said keep the basket and refunded me 100% including shipping because in reality if they cannot deliver a basket within 4 days with advertising over night delivery then NO one in usa canada or mexico should be buying this way?
so what i found out is this
alot of there product is made in a huge single wharehouse in terms of packaging
then its shipped and stored in wharehouse but if you go to their website you'll see that there is a price range slider
so i selected a basket range between 50-70$ and paid ultimately for a birthday basket and the order rep cold not offer me a birthday basket within 4 days of my order cornucopia instead telling me they are NOT located near the deliver address & the basket but when it was delivered it did not even LOOK like a birthday nor the cornucopia basket and this is what they charged me 75$ for. First they offered me a 20$ discount for it then they refunded me and BANNEd me from ordering on their site again after I told them I loved 5 of their products but none of which could be delivered within 4 days of San Diego - Cleary there WEBSITE tactics while global in nature are no where near as accurate as a small delivery shop wanting to build on reputation.
This report was posted on Ripoff Report on 12/03/2012 07:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/gifttreaecom/San-Diego-California-91910/gifttreaecom-BAIT-and-SWITCH-date-of-DELIVERY-is-misleading-advertising-gifttreecom-the-977581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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