Complaint Review: GigaByte Technology - Los Angeles California
- GigaByte Technology http://www.giga-byte.com/ Los Angeles, California U.S.A.
- Phone: 626-854-9338
- Web:
- Category: Computer Manufaturers
GigaByte Technology Does not respond to requests for warranty work screwed others too Los Angeles California
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Requested service for a motherboard that was in-warranty at the time. Used their oline RMA request form to request the RMA but NEVER got a response from the multiple requests I sent.
The retail box said it had a three year warranty. Tried to get it replaced a year later and got a response, this time, saying that it was out of warranty since it only came with a one year warranty. The length of the warranty was one reason I bought the motherboard instead of another.
Their website says the have "Service Second To None" and they are right since they are "Last To All". My son is now going through the same hassle with them. He bought a new motherboard and it was DOA. The online retailer will not take it back and Gigabyte will not answer his requests for warranty service. They will not even respond and it has been nearly two weeks now. On their website they had posted a notice appologizing for their poor service in the past and that they are trying to improve it. Looks like they are failing. I will not buy another Giyabyte motherboard, ever.
Dan
Union, Missouri
U.S.A.
This report was posted on Ripoff Report on 03/06/2003 11:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gigabyte-technology/los-angeles-california/gigabyte-technology-does-not-respond-to-requests-for-warranty-work-screwed-others-too-los-48271. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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