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Report: #252812

Complaint Review: GigaByte USA - City Of Industry California

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  • Reported By: Metairie Louisiana
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  • GigaByte USA 17358 Railroad Street City Of Industry, California U.S.A.

GigaByte USA Missing pieces, given run-around, rude customer service ripoff City Of Industry California

*Consumer Comment: CompUSA

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Bought a computer Gigabyte computer case from CompUSA. In the box was missing 6 plastic parts that hold the drives in place - 3 large, 1 medium, and 2 small. When I talked to CompUSA, they referred me to Gigabyte... Opened a ticket with Technical Services which sent me to Customer Service.

Customer Service was rude and apparently didn't like it that it was bought at CompUSA. Now I'm told I have to go dig up my "invoice", scan it and email it with a description of what I'm missing and they "may replace them IF its within their terms".

In short the attitude was 1) "you dared buy it at compusa ... they're going out of business" (not all of them -- and NOT the one I bought it at, so it wasn't discounted if that matters on what you should get in the box...) and 2) "dont bother me with this". Apparently there's a big black market for this little plastic parts that are pretty much custom to Gigabyte cases.

Robert
Metairie, Louisiana
U.S.A.

This report was posted on Ripoff Report on 06/06/2007 04:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gigabyte-usa/city-of-industry-california-91748/gigabyte-usa-missing-pieces-given-run-around-rude-customer-service-ripoff-city-of-indust-252812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

CompUSA

AUTHOR: garystan - ()

POSTED: Saturday, September 14, 2013

I used to deal with CompUSA in Florida.   But no more.  They are rude and more interested in the dollar than customer satisfaction.  They claim to be an affiliate of TigerDirect.  They should remove that association from CompUSA. Nothing against TigerDirect.  I've  pruchased from them for years....good Tech and Customer Support.   Close down CompUSA.

 

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