• Report: #1131179

Complaint Review: Global Cash Card

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, March 17, 2014
  • Updated: Wed, April 23, 2014

  • Reported By: FEES are BULLS..T — Arizona
Global Cash Card
7 Corporate Park #130 Irvine, California USA

Global Cash Card and/or World Processing LTD charges outrageous fees for ATM use, lists ATM's locations that are "fee free" but are not, refuses to return ATM fees that are listed on their website as free, VERY RUDE customer service agents, customer service blames cardholder for the ATM fees that are listed on their website as NO Fee ATM's, holds money returns from other companies for 7 days or more and that freezes card and unable to be used, refuses to accept that their list of ATM free locations are false and misleading, refuses to "update" their fee free ATM list, will not take any responsibility that their list is incorrect Irvine California

*UPDATE Employee: Response

*Author of original report: contacting

*UPDATE Employee: Response

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

charges outrageous fees for ATM use, lists ATM's locations that are "fee free" but are not, refuses to return ATM fees that are listed on their website as free, VERY RUDE customer service agents, customer service blames cardholder for the ATM fees that are listed on their website as NO Fee ATM's,holds money returns from other companies for 7 days or more and that freezes card and unable to be used, refuses to accept that their list of ATM free locations are false and misleading, refuses to "update" their fee free ATM list, will not take any responsibility that their list is incorrect, tells cardholder to go to employer and get the "terms and conditions" 


This report was posted on Ripoff Report on 03/17/2014 08:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Global-Cash-Card/-Irvine-California-92606/Global-Cash-Card-andor-World-Processing-LTD-charges-outrageous-fees-for-ATM-use-lists-A-1131179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Global Cash Card

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Response

AUTHOR: GlobalCash12 - ()

We apologize for the inconvenience.  Unfortunately, we still have no information to be able to reach out to the author of this complaint.  As previously stated, we would love to have the opportunity to speak to the person writing this complaint so that we may remedy any fees and have the opportunity to correct any discrepancies that are being reported.  The author of this can contact me at his/her earliest convenience.  My name is Marco Reyna; I am the Fraud Risk Supervisor.  Phone number 866-395-9200 Ext 267.

Respond to this report!
What's this?

#2 Author of original report

contacting

AUTHOR: FEES are BULLS..T - ()

Your list is definatly not accurate. I have gone to many of these "surcharge free" atm's. I am always charged a fee.

I have called multiple times about this issue and all i get is a very rude, uncooropertive agent. i have kept the receipts for prrof of my complaints. I was still refused any refunds.

this card company is not helpful, nor apologetic that they have false information listed.

I tell anyoe and everyone the junk that this company does to its customers, and I always highly advise them to use another company.

Nothing this company can do will remove the sour "taste in my mouth".

Respond to this report!
What's this?

#3 UPDATE Employee

Response

AUTHOR: GlobalCash12 - ()

Global Cash Card provides current listings and the nearest surcharge free ATM locations nation wide, either online or with our customer service representatives.  Any and all applicable fees are listed on the Terms and Conditions that are provided along with the card.  Any returns that are made into a customer's card are placed into the account upon the return being received by Global Cash Card.  There are no delays on Global Cash Card's end for this type of transaction.  Unfortunately, we do not have any information from this customer to be able to reach out to, so that we can address any concerns he/she may have.  We welcome the opportunity to explain and correct any issues or concerns, we ask that the person writing this complaint please call us so that we can check our logs and provide any additional training to our customer service representatives.  Global Cash Card takes pride in providing world class customer service.  Our customer service center can be reached 24/7 at 866-395-9200.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory