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Report: #1307466

Complaint Review: Global cash card - Irvine California

  • Submitted:
  • Updated:
  • Reported By: Joshua keener — Claremont North Carolina USA
  • Author Not Confirmed What's this?
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  • Global cash card 7 corporate park, suite 130, irvine, California Irvine, California USA

Global cash card Pacific western bank Failure to refund according to FDIC guidlines Irvine California

*UPDATE Employee: Issue has been resolved

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 Yes I have filled two disputes in the amounts of $120 and $160 that were made while I sleep and am at work. The company disabled my card and issued another card. That was helpful, however when it comes to actually providing a provisional credit they said I'd be better off calling the ATM owners themselves, so I called cashpoints and bank of america who in turn replied that's my card companies responsibility to provide refunds. However global cash card keeps giving me the run around operating outside the FDIC guidelines as a lone wolf type of company highly dangerous and a risk to every American citizen and American financial institution. I've also called Pacific western bank and day after day of being on hold for up to 4-6 hrs a day I find that repulsive. In no way shape or form should you trust this bank or card service with any of your finances. I've gone hungry starving because they won't help in any way shape or form.

This report was posted on Ripoff Report on 05/24/2016 11:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/global-cash-card/irvine-california-92606/global-cash-card-pacific-western-bank-failure-to-refund-according-to-fdic-guidlines-irvin-1307466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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0Employee/Owner

#1 UPDATE Employee

Issue has been resolved

AUTHOR: Global Cash Card - (USA)

POSTED: Wednesday, June 15, 2016

Thank you for your inquiry. Our records indicate that you filed a dispute on May 16, 2016. According to Regulation E. and our investigation, it was initially determined that there was no error. This means that you did not qualify  to receive credit. 

You are claiming that we have advised that you would have a  better chance of receiving your money back if you contact the ATM institution. After reviewing our phone logs, we have determined that claim is inaccurate. This will also not be in line with Global Cash Card policy. 

Additionally you have changed your recollection of your claim in 2 instances. On May 16, 2016 you stated that no one is authorized to utilize your card and on May 19, 2016 you stated that your sister is the one who may have made the disputed transactions.

Our records indicate that your dispute has been finalized.  A final letter was mailed to your address. If you have additional questions you are welcome to contact our customer service department at 888-220-4477.

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