Global Client Solutions is a third party organization often used by debt settlement companies. They are the paying agent, setting up an account with Rocky Mountain Bank and debiting fees from the account and paying the Debt Settlement company.
What happens if the Debt Settlement company stiffs you? Well don't ask Global to investigate your claim of fraud as they will claim they can't do anything. And don't call the Bank, they'll just refer you to Global Client Solutions.
The after much protest I did get my account notated that I'm filing a complaint about fraud, Global Client Solutions doesn't even have a process in place for this type of problem. Below is a synopsis of what happened:
On 12/11/08 I called Global Client Solutions. I requested that my account be notated that National Settlements (aka National Estate Planning, National Tax Solutions) has committed fraud, and has stolen 12,309 from me. She indignantly questioned my claim, and responded that they were only the paying agent and had no responsibility in the matter.
I told her I needed the account notated because I was now obligated to call the Attorney General as well as the FBI. She said that they had no process in place for a situation like this and that she would call the settlement company for me, I told her to go ahead and get National Settlements on the phone, that I would love to talk to them.
After a minute, she returned on the phone and said she could not reach anyone and could only leave a message. I replied, I'm not surprised.
She then questioned the manner in which I contact National Settlements, to which I replied, I call them, a secretary answers, she pretends to get Charles McGuire on the phone and after a few seconds she responds, he's unavailable or he just stepped, or he's not in today. Would you like to leave a message?
I told the customer service rep at Global/Rocky Mountain Bank that I always leave a message. She asked how long this was going on and I told her, 8 months.
I asked about filing a complaint with Rocky Mountain Bank, she responded that they would only refer you to Global Clients Solutions.
So I've learned, if I have this correct, the FDIC insured bank will not take responsibility if your money is stolen, will not even investigate the claim but they'll refer you to the paying agent who will also not take responsibility in helping you recover your money.
So, any debt settlement company for that matter, can hide behind Global Client Solutions and Rocky Mountain Bank, who are able to claim that they can't help you. There is no consumer fraud department in place. They just help the defrauders collect their money.
So as a result, I have filed a complaint with the Better Business Bureau against Global Client Solutions 12/13/08 and the FTC as well as the IAC on 12/14/08.
Astoria, New York