• Report: #241889

Complaint Review: GLOBAL LIFE INC ,HERBAL SMOKE SHOP, GLE, Inc

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  • Submitted: Mon, April 02, 2007
  • Updated: Thu, April 05, 2007

  • Reported By:Melbourne Other
GLOBAL LIFE INC ,HERBAL SMOKE SHOP, GLE, Inc
Box 111 325 East Jimmie Leeds Rd, Suite # 7 Galloway, New Jersey U.S.A.

GLOBAL LIFE INC Dba HERBAL SMOKE SHOPGLOBAL LIFE INC ,HERBAL SMOKE SHOP, GLE, Inc never recieved package, goods not deliverred, didnt recieve products Galloway New Jersey

*UPDATE Employee: Customer simply call or email us if you require assistance

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sent $170 to GLE inc with the order form. never got my goods :( They encourage you to send cash, as they claim to package and ship cash sales same day. There should be a mention in their order form to register your mail. They claim no logged record of my order, then said they dont track orders?!

At the end of the day, they did reply to my emails, and maybe they didnt recieve my order, but my guts tells me Im not the only one this has happenned to.

I have pasted the emails below, so you can make your own mind up. The following email text starts from the latest one.(scroll down and read from the bottom up)


I need the tracking # to show payment arrved. If you sent a money order I would be asking for the confirmation from the provider that it was cashed. Since you sent cash, I am unable to do so and than am asking for your tracking # to prove we received your order as I have no record of it arriving.

On 4/1/07, Chris When did you request MY tracking No?...you never did (read the entire contents of this email if you like, but i know you won't). I sent my payment to you as per advice in the web form of your websites. Your form does not mention i needed to provide you with a tracking number of my order, although i wish i had now. Can you just trust me that i sent your money, and talk to your management so you can honour my order, I was planing on being a long term customer. I still have not posted anything negative on the relevant websites, and if you sent me my goods that ive paid for, i will post a positive comment to counteract the other negative comments out there, even after all this mucking around. I can send the reciept i got when i exchanged my money for USD, but thats all the proof i have. Please, if you send me another email that leads me to another brick wall, our correspondance will be over, and ill know my money has been wasted. Chris

--------------------------------------------
From: "Global Life Support GLE"
To: "Chris
Subject: Re: Please...no generic messages
Date: Sat, 31 Mar 2007 22:26:33 -0400


I have checked our log and I show NO ORDER from your name. How am I RIPPING YOU OFF? Thast is why I asked you for your tracking # that shows your order arrived. When you told me 6 weeks had past, I checked our log and I show no mail orders at all from your name. What that means is that it probably didnt arrive. Please send me the tracking # for your delivery so I can confirm it made it here, and then I can give it to management and they can override so we can reship. As of now, I show no record of your payments arrrival. If you want to blame postal fraud on us, than I am not sure what you expect us to do. I can track to see if your payment was received and your item shipped, and I cannot locate it at all.

On 3/31/07, Chris wrote:
"I am assuming your cash order just never made it here" comment is unacceptable. Thanks a lot for the rip off. You are only the second person, after many years of internet shopping, that has ripped me off. I've done some research about your company and there is certainly a lot of negatives. Ill guess ill have to add this email trail to the posts, and let overseas buyers make up their own mind...eg your postal tracking policies etc
------------------------------------------

From: "Global Life Support GLE"

To: "Chris
Subject: Re: Please...no generic messages

Date: Fri, 23 Mar 2007 21:46:54 -0400


I am assuming your cash order just never made it here, or you certainly would have received your items months ago.


On 3/23/07, Chris wrote:
Over three months....still waiting!! Where should i go to from here ???

-------------------------

From: "Global Life Support GLE"

To: "Chris
Subject:
Re: HSS Contact Form

Date: Tue, 20 Mar 2007 16:13:12 -0400


it would ship out as soon as it is received, i cannot track mail orders as we receive over 250 a day from around the world. if we could not read your email address, you may not receive ups notificiation but your package is on it's way.

On 3/20/07, Chris
> wrote:
Hi, can you read the contents below to understand my frustration. I still have not recieved the products that i paid 170 australian dollars for. My email written on the order form was most definiteley legible. Please honour my order asap. (please read below for my order details if unsure) Kind Regards Chris
---------------------------------

From: "Global Life Support GLE"

To: "Chris <
Re: HSS Contact Form

Date: Mon, 26 Feb 2007 23:56:54 -0500


it would ship out as soon as it is received, i cannot track mail orders as we receive over 250 a day from around the world. if we could not read your email address, you may not receive ups notificiation but your package is on it's way.


On 2/26/07, Chris > wrote:
Hi, I still have not received my ups code. Kindly respond, Chris


>From: "Global Life Support GLE" <
globallifesupport@gmail.com>
>To: "Chris

>Subject: Re: HSS Contact Form

>Date: Fri, 23 Feb 2007 18:23:50 -0500
>
>Hi,
>
>you would receive an email from ups with the tracking info as soon as it is
>shipped :)
>
>
>On 2/23/07, Chris
wrote:
>>
>>
>>Kindly check my order again please. It was the customer fav pack (1 oz

>>dreamsmoke, 1/2 oz b/magic) and 1 oz haw gold (i think it was haw bud) :)

>>
>> >From: "Global Life Support GLE" >
>> >To: "Chris

>> >Subject: Re: HSS Contact Form
>> >Date: Wed, 21 Feb 2007 02:35:40 -0500
>> >
>> >Nothing logged as of today. please email me friday and I will check the

>> >log
>> >again for you :)
>> >
>> >On 2/21/07, Chris <

>> >>

>> >>
could you kindly check my order again please....i cant afford to throw away $170 AUS. thanks Chris
From: "Global Life Support GLE" <
globallifesupport@gmail.com>
>> >> >To: "Chris


>> >> >Subject: Re: HSS Contact Form
>> >> >Date: Wed, 14 Feb 2007 10:54:18 -0500
>> >> >
>> >> >I am sorry I do not have record of this. Pehaps it never made it

>>here.
>> >> >
>> >> >On 2/14/07, Chris
> wrote:
>> >> >>
>> >> >>Below is the result of your feedback form. It was submitted by

>> >> >>Chris on Tuesday, February 13,

>> >>2007
>> >> >>at 22:24:14
>
>> >> >>
>> >> >>date_of_order: 12-1-07
>> >> >>
>> >> >>number_of_products: 2
>> >> >>
message: Hi, i was hoping you could kindly confirm dispatch of my order i placed around four weeks ago. I think i gave you the wrong email address last time. Kind Regards Chris

>> >> >>

Chris
Melbourne
Australia

This report was posted on Ripoff Report on 04/02/2007 03:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/GLOBAL-LIFE-INC-HERBAL-SMOKE-SHOP-GLE-Inc/Galloway-New-Jersey-08205/GLOBAL-LIFE-INC-Dba-HERBAL-SMOKE-SHOPGLOBAL-LIFE-INC-HERBAL-SMOKE-SHOP-GLE-Inc-never-re-241889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Customer simply call or email us if you require assistance

AUTHOR: Derek - (U.S.A.)

Sir,

This is very simple. Your order never arrived. That is it. There is nothing I can do as I have repeatedly told you. If you sent it registered and have proof it arrived please send that to me, as we have no record of receiving your order, or we would have shipped it back within 24 hrs of reception, as we do all mail orders. We have been in business since 1998 and shipped over 4 million packages. I am very sorry but there is nothing we can do for an order we did not receive. We receive many cash orders and never have had a problem, though I assume it is possible, and we did not receive your order.

Please contact me direct for faster assistance, and if there is anything else I can do to assist you, please do not hesitate to email me direct.

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