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Report: #1185307

Complaint Review: Global Relocation Inc. - York Maine

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  • Reported By: Christian — Saint Petersburg Florida
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  • Global Relocation Inc. 607 US ROUTE 1 UNIT 14 - 352 A York, Maine USA

Global Relocation Inc. Scam York Maine

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If you're looking for a stress-free way to move, keep looking!! Had we known this company would give us such a nightmare situation, we would have moved ourselves!! For starters, we moved from PA to FL and the sales person, Xavier was very pleasant on the phone and made me feel good that everything would be handled properly. He answered all my questions and when I called to update him on cubic feet as we were packing, he told me the estimate of $1,275 was still valid and no changes had to be made.  I thought this was great and what an awesome deal on price per cubic foot they were offering, a lot better than most other companies!

When moving day came, the movers were great with quickly wrapping up our stuff. BUT when the truck was fully loaded, they sprung the trap stating the price will be more than double at $3,400 because the space used was more than twice as much as the estimate!! I immediately called the manager of the company, Farrah and she could only take off $400 of the price and include the stair fee for the 3rd floor at our destination in Florida (more on this later) or unload all my stuff and say goodbye. Still furious, we had no other choice but to proceed. When the driver, Manny went over where to sign on the contract, he failed to mention the options for insuring our belongings, so we ended up signing for the basic insurance which only covers $.60 per pound per item (which is practically nothing for expensive items). He strategically went over the signing of the contract when we were in the middle of trying to watch what the movers were doing, so it was easy to overlook the details. However, I did make sure that the stair fee was included in writing on the contract (still more to come on this). 

After the movers left, we flew to our destination in Florida and patiently waited 3 days before calling to find out where our stuff was. I asked for Xavier but he was not available (and was never again after that). Another guy told me to call back later to check with the dispatcher who doesn't start work until noon (I want THAT job!) I called later that day and the phone went to voicemail so I left a message and waited another day. Still did not hear back after another day went by. So on the 5th day of living without hearing anything and sleeping on the floor we start to panic. I tried calling and the phone went straight to voicemail, thinking this was a fluke, I tried again, same thing. I tried calling 10+ times only to have my call blocked and even picked up and hung up on. I then called from my wife's phone in which the manager, Farrah answered. I asked where our stuff was and was put on hold for 30 minutes before hanging up. Now in severe panic mode, we started calling our insurance company and even the police thinking our stuff was stolen by a fraudulent company. We even had other members of our family call from their phones to speak with Farrah but she was not available, of course. 

After 2 more days of misery, we call again and someone actually answered the phone and told us our stuff left the warehouse the day before! Would they even have let us know if I didn't call? Communication is such a simple concept and you would think when you are dealing with people's livelihoods, a moving company would keep the communication solid. Opposite of the case here. 

Now another 3 days go by waiting to hear from the driver, Amit who operates under the company Diamond Van Lines. He gave us a time range in the afternoon that he would be here to deliver. We waited around all afternoon for him and he finally shows up at 7pm. He only brought 2 guys for the move. Before they even started unloading, Amit claimed I needed to be charged for the stair fee since I live on the 3rd floor and it's too much work for just 2 guys. It clearly stated on the signed contract that the stair fee was already included in the price I paid. He wanted to charge me an extra $350 or threatened to dump our stuff on the sidewalk and leave. I got on the phone with Farrah and she said I didn't read the contract clearly and a stair fee can be assessed regardless (I read the contract thoroughly and nowhere does it say this). I couldn't risk them leaving our stuff on the sidewalk since we'd have no way to get it up the stairs ourselves so we ended up splitting the cost. Absolutely furious at the breach of contract! 

It took these guys until 3am to get our stuff in our apartment. That's 8 hours for a small two bedroom place. Luckily we got away with minor damages to some of our furniture because we double boxed everything (boxes were crushed); we have started a claim process with a 3rd party. The laborers coming and going were great, but the drivers and the company were the worst businesses I have ever dealt with in my life! I don't even know how they stay in business with this kind of service?! Bottom line, stay clear of Global Relocation Inc. and if you have to have a company move you, shop by weight, not space; or have an in-home estimate first. Best bet is to have a company who does door to door delivery.

This report was posted on Ripoff Report on 10/27/2014 08:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/global-relocation-inc/york-maine-03909/global-relocation-inc-scam-york-maine-1185307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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