Rip-off Report REVIEW:
Editors UPDATE: Positive rating and recognition has been given to Global Resources, LLC
for its commitment to excellence in customer service.
Rip-off Reports discussions with Global Resources, LLC uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Global listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and prevent the reoccurrence of those mistakes in the services offered and the support for those services.
Global Resources, LLCs president, Mr. David Danzig, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Danzig feels it is critical to listen to his clients and respond properly. By always putting his clients first, Mr. Danzig hopes to maintain Global as a successful enterprise both now and for many years to come.
Another top executive of the company told us that Mr. Danzig's personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. Global' s mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Rip-off Report learned in the course of its investigation: typical customer feedback reads: Global's employees truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that they showed us. They are serious about meeting commitments, and delivered on all their promises."
Global's analysis and consulting personnel expressed extreme confidence in their ability to help us succeed. An analyst at Global stated "I know that Mr. Danzig takes a personal interest in the results of my analysis and the scope of work developed by the consultants for the clients because he calls me and we talk about what will benefit the client the most. With his years of experience in the service industry, I know that he understands what it takes to keep clients satisfied. I am always thrilled to hear from a client after we have completed a consulting project and find that the recommendations we installed have dramatically exceeded their expectations.
Global Resources, LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Global provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Danzig is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Rip-off Report was pleased to learn that Global's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Global recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Global has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mr. Danzig and many of his past and current associates, Rip-off Report is convinced that Global is committed to quality delivery of services resulting in total client satisfaction. Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them. In order to confirm that the former employees complaint was resolved, Rip-off Report emailed the author of all the reports filed about Global Resources, LLC. Anyone who would contacted us back would have their issue resolved in a positive manner. .
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
Global Resources, LLC SMS (Sales & Marketing Company that is the initial contact) cold-contact "business consultants" who prey on struggling small businesses Northbrook, Illinois
I began receiving calls from SMS (the Sales and Marketing Division of GR) approximately 3 months ago. They called my cell phone multiple times per day and I told them I could not afford their
services. They stated the fee for the initial analysis ($650) was not mandatory and simply "requested" if I found value in what the analyst had to say.
Additionally, the analyst would only need about 90 minutes of my time in the morning of the first day and maybe an hour at the end of that day and the next & I would be free to operate my business.
They would provide me with a confidentiality bond letter and a confirmation call by the Friday prior to this appt. In late February, approximately mid-week, I set a date for the following Monday. The rest of that week was disastrous for my company. Actually, the past 2 years have been financially devastating.
By Monday morning, I had no confirmation call, no letter of confidentiality and was trying to decide how to inform my last few employees that I would be closing down the company. My phone
started ringing repeatedly and someone was knocking at the front door of my home (I have a separate office address). I answer to this woman from Global Resources informing me we had an appt. I sent her away and told her then that I was planning to shut the company down and besides, I had not received the promised confidentiality/bond docs before I turned her loose with my financial records.
When asked if I wanted to reschedule, I informed her, "no, I don't want to hear back from Global Resources."
Fast forward to Friday, 4/29. I answer an unknown number that keeps coming up on my cell to a person (Jeff Kent) from Global Resources talking to me like we are old friends. He says we had to
reschedule before because I had a sick child. I promptly correct him that we did not "reschedule" and that GR had not fulfilled their part of the deal.
I politely tell him I am certain I would find value in what his analyst had to say; however, I am in no position to put myself in further debt with anybody else. He offers to waive the analyst's fee entirely if I will just give her the opportunity to come to my office because they want to be the firm we come to when we can afford business consulting.
I agree to the meeting, again with the understanding that I want to have the conf/bond docs *before* this person arrives at my office Monday morning. Again, it doesn't happen. April Rizzi arrives at 9am and proceeds to monopolize my time for the next two days. She does get the bond letter for me more than halfway thru the 1st day; however, her criticism of my business management and continuous demand of my attention has pulled me away from what I do as 1 of the 3 people operating my business. I am pretty vocal about this and become more upset with the overall situation.
Ms. Rizzi seems to feed on my stress and frustration as she is telling me that I cannot do everything (I don't) and likens my situation to that of a battered woman in abusive relationship (I am
not). By halfway through the 2nd day, I just want to know what it is she is selling and what it costs. She keeps referring back to the same principles and rhetoric she has been spewing with no concrete answer.
Finally she tells me Global Resources can set my company up with fail-proof systems and keeps referring back to McDonald's fry machine. I realize that a systematic approach to running my company is a need I have and it would also make it more attractive to potential buyers in the future. I feel like I am finally
getting solid information.
She has seen all my financials. She has heard my phone ringing more frequently with bill collectors than with business. She tells me a Business Consultant and Project Manager will come in and begin taking steps to generate revenue as quickly as possible. I tell her I know I can't afford what she is offering and she tells me they will work it out. "They have seen worse" and "I can't afford to not do this". Also, "Payment arrangements can be worked out." "If I recommend you as a client, Global
Resources is taking the risk." My husband even asked her point blank if I would be on the hook for any monies until some sort of payment arrangements could be worked out to which she responded, "no".
The next day a PM (Paul Nadolny) and Consultant (Wayne Young) come in. By lunch they determined I could not afford any of their services, especially in accordance to their strict weekly invoice schedule. Funny how Ms. Rizzi didn't seem to know anything about that. They did, however, present me with a bill for almost $5000 for that day's service.
Their "services" consisted of combing over my QuickBooks and my past two years tax returns. What they left me with were a couple of Excel spreadsheets and a directive of "Next Steps" - four out of five items I told them I was already implementing. The fifth was to generate a report in QuickBooks for information I already knew how to get via other means.
I wrote 2 postdated checks for their invoice after being informed their collections team was extremely aggressive as they dealt with clients in my position frequently.
I was in a state of shock. I came in that morning thinking I was making a positive move towards progress for my company and by 2 pm I was told I was not going to pay off the debt I was in for 12 years at the rate I was going. It was suggested by the Project Manager that I end the program that day as he didn't want to take the last of what little money I did have. That night I thought the past three days over and the scam that had just been run on me. The next day I put a stop payment on the checks.
Since then, I have been contacted by their legal department (Ray James). After multiple phone calls a day and several faxes, he has since decided I could "make this all go away for $500". Mr. James even suggested that I did indeed need their help and insinuated a potential deal of more services! These people are relentless and obtuse. Upon notice of my complaints from the BBB and the MO Attorney General's Office they seem to have decided my fee can be forgiven.
I don't want to see another struggling small business owner go through anything
like what I just had to deal with. If you have had any issues with this company, please contact your local Attorney General's Office as well the Chicago Better Business Bureau. The complaints can be filed online.