- Report: #1126474
Report - Rebuttal - Arbitrate
Complaint Review: Global Warranty Group
Global Warranty Group500 Middle Country Rd St James, New York USA
Global Warranty Group Buyer Beware! This might be a scam operation St James New York
*Author of original report: Three months to send checks to replace my phone and tablet...
*UPDATE Employee: Customer Care at GWG
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Three months ago I put in a claim for a lost/stolen phona and tablet. Three months I have been calling, the store where I purchased the insurance from Global warranty Group has been calling...to no avail.
When the phone and tablet were originally lost/stolen, after paying replacement fees, Global replaced them. Within three weeks the phone they sent, broke down. The replacement tablet came much later (almost 6 weeks later), and when it arrived it could not hold a charge.
I was promised a check for the phone and a check for the tablet but neither has arrived. Meanwhile, I had to purchase a phone.
They are not responsive. The "customer service" reps claim they do not have supervisors, do not have access to any other part of the organization. i am stonewalled at every turn.
There are several compliants against them on Google reviews and one here on the Rip Off site. I don't know what to do next.
This report was posted on Ripoff Report on 02/25/2014 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Global-Warranty-Group/St-James-New-York-11780/Global-Warranty-Group-Buyer-Beware-This-might-be-a-scam-operation-St-James-New-York-1126474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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