• Report: #1120477

Complaint Review: global warranty group

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  • Submitted: Mon, February 03, 2014
  • Updated: Mon, February 03, 2014

  • Reported By: swot — south jamesport New York
global warranty group
500 Middle Country Rd. St James, New York USA

global warranty group Damaged cell phone not being replaced St James New York

*Author of original report: resolution

*UPDATE Employee: Customer Care at GWG

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 Have an insurance contrat with global warranty group on my wife's cell phone.  Called on 1/13/14 and received instructions on how to get a replacement phone.  Got an acknowledge vie email on 1/14/14 that my claim has been approved and that I should receive an email shortly with shipment tracking information and my credit card was charged $75.

I called them on 1/27/14 asking for the staus on my phone and was informed that my request has been escalated to urgent.  I called again on 1/30/14 and wqas informed that my request is in urgent status.  I called again today, 2/3/14 and was advised that my request went into urgent.  Can only speak to a phone person in Oregon and no supervisor is available.

 


This report was posted on Ripoff Report on 02/03/2014 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/global-warranty-group/St-James-New-York-11780/global-warranty-group-Damaged-cell-phone-not-being-replaced-St-James-New-York-1120477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

resolution

AUTHOR: swot - ()

 The item in question was finally replaced to me satisfation.

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#2 UPDATE Employee

Customer Care at GWG

AUTHOR: Global Warranty Group - ()

Dear Swot,

I am sorry for the issues you are experiencing with replacing your wireless device. Please email our Customer Care Department at customercare@globalwarrantygroup.com and we will work with you to resolve this issue as soon as we can. Global Warranty Group Customer Care.

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