Globe Life Insurance List life insurance check McKinney texas Nationwide

 My mom passed away and had life insurance with globe life I was the owner of the policy I called to find out what to do Every time I spoke to them they verified all info on account including mailing adress which is a post office box due to we are rural and get no mail at home They confirmed a check would be payable I sent all documents Several calls Confirmed documents received No check called company They said they sent to adress on death certificate Can't get mail there and I never authorized this change in mailing. For as many times ss I talked to them and verified the adress this inexcusable. They even admit my return adress had the PO box They acknowledged it was a company error and would overnight check. They did not.

It took them 8 days to even stop payment on a check they know they lost Then they said they couldn't overnight but would send certified. Yo the PO box. When I called and found out the stop payment had. Just happened the payment had not even gone out yet. The customer service rep says that usually happens right away. I was given a tracking number I made a better business bureau complaint and got a message asking what could they do for me. I left a message saying obviously send the check as promised I checked the tracking number with usps and nothing was found and does not fit format for a certified check A life insurance policy is only as good as the promise to pay since the buyer will not be around to make sure they get what they paid for. Broken promises!!!!! They admit their error Why won't they fix it